Property Manager - Commercial Portfolio

FOXFIRE PROPERTY MANAGEMENT, INC.•Concord, NH

14h•Onsite

About The Position

Foxfire Property Management is seeking a self-motivated, experienced, customer service-oriented Commercial Property Manager to manage a portfolio of commercial office buildings in the capital region of NH. The Commercial Property Manager is responsible for all activity that involves or has a bearing on the properties, including marketing, finance, and maintenance. The portfolio will encompass approximately 400,000 sf of office and limited retail space. We offer competitive pay and benefits and a strong bonus program. The ideal candidate will possess a strong background in property management and will have exceptional organizational and communication skills. The manager must be hands-on and able to manage multiple and complex operational matters on a daily basis; demonstrate superior written and oral communication skills; have strong financial management skills; proficient at working with contractors and multitasking abilities. Candidates must be able to prioritize and follow through well. Candidates must have a passion for great customer service. The candidate should also be competent in relevant software applications.

Requirements

Customer Service: Displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to customers’ experience by presenting creative solutions and innovative ideas.
Communication: Actively listens to customers, coworkers, and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.
Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seek additional assistance when needed.
Quality: Work “product or service” is free of errors and exceeds customer expectations.
Leadership: Shares the company vision and relates the company strategy to the associates' daily work. Positively communicates goals. Clearly and consistently inspires associates to achieve the highest standards and results. Displays decisive and firm leadership when necessary. Is professionally disciplined and respectful. Effectively and promptly deals with team performance issues. Adapts positively to changing situations. Handles criticism well, admits mistakes, and makes corrections quickly and willingly.
Bachelor’s (B.A.) degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Must have developed language skills to the point of being able to: read, analyze, and interpret general business documents, financial reports, and government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from management, clients, customers, and the general public.
Requires mathematical development sufficient to be able to: calculate figures and amounts, discounts, interest, and percentages. Knowledge of financial reporting, business plan principles, and practices. Possess strong analytical, problem-solving, and organizational skills.
Must have developed reasoning skills to be able to: solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

Non-slip safety shoes are recommended
Possession of a valid driver’s license. Must be able to travel to and from assigned properties on a regular basis and in case of emergencies
Requires walking, sitting, and standing to a significant degree, reaching, handling, climbing (ladder), kneeling, crouching, stooping, talking, hearing, and seeing
Lifting up to 25 lbs. maximum with frequent lifting and/or carrying or transporting of objects or equipment weighing up to 10 lbs.
Ability to operate standard office equipment, including personal computer, copiers, facsimile, and telephone
Inside environmental conditions protected from weather conditions. Exterior environmental conditions may or may not be protected from weather, including temperature changes (cold, heat, humid, wet).

Responsibilities

Develop innovative property operation management plans annually for our own portfolio
Organize the operation of the properties to produce the expected results
Supervise maintenance associates, including approving timesheets
Oversee and collect income and management of expenses, producing the maximum economic return for the owner
Analyze operating results monthly, comparing them to the plan and recommending necessary plan adjustments
Advise the owner of significant operational problems and deviations from the plan
Ensure all associates and Foxfire associates on the project comply with established property procedures
Qualify tenants (credit report, background check) and select in accordance with established procedures, if applicable
Collect and record security deposits, rent received, and enter them into the system
Prepare and submit monthly operational reports
Work with the accounting team to handle various property accounting: invoice payments, purchase orders, outstanding bills, and seek prior approval for proposed expenditures not in the operating budget
Prepare annual budget, including list of capital replacements, review monthly income and expense statements, and report any issues
Inspect regularly the exterior and interior of the property and prepare a monthly repair /replacement report
Solicit, review, and select outside contract workers. Monitor contract work. Maintain a file of contractors’ liability and insurance coverage
Promotes and supports Foxfire’s company policies and procedures
Ability to work well with a diverse group of people
Assist and oversee other commercial property managers performing the same duties listed above as Essential Duties and Responsibilities and Additional Duties
Coordinate scheduling of activities and cross-training of other commercial property portfolio managers to include continuation of operations and manage coverage of the portfolio during vacations, PTO, etc
Oversee, coordinate, and train other commercial portfolio managers to ensure their performance of duties
Work with other commercial portfolio managers to develop and implement uniform management procedures and practices and to record and memorialize the same
Work with the COO to develop marketing plans and efforts to grow the division
Develop a tenant retention program
Review contracted services to ensure compliance and potentially improve financial performance
Review annually all insurance coverage, determining economic effectiveness
Maintain and check work order requests, ensuring prompt, friendly, and professional work
Prepare preventive maintenance checklist(s)
Actively seeks out other tasks when current work is complete
Participates in ongoing education and training
Other duties as assigned