Property Manager

Natural Retreats•Whitefish, MT

2d•Onsite

About The Position

Natural Retreats is looking for a full-time Property Manager to join their Whitefish, MT team. Property Managers oversee the properties under Natural Retreats' management, ensuring all homes are properly cleaned, staged, and maintained. Core duties include executing the overall organization and management of properties, confirming that housekeeping, maintenance, and inspections are performed, and handling general administrative tasks. An essential function is to keep their manager informed of guest and/or home issues to ensure guest and owner satisfaction. The Property Manager will interact and communicate with current homeowners to keep them informed and cultivate relationships, and assist new homeowners with Natural Retreats' processes, procedures, and standards. Successful candidates will demonstrate professionalism and a strong service mindset, be proactive, balance multiple responsibilities with ease, and operate as a self-starter.

Requirements

High School Diploma or equivalent
Current Montana Property Management license or ability to obtain and maintain licensure within time frame identified upon training
Prior experience in customer service with demonstrated desire to delight the clientele
Valid driver's license and ability to be covered under NR’s vehicle insurance
Ability to pass pre-employment testing which may include drug testing and/or background screening
Proficiency with Microsoft office suite including Excel, Word, PowerPoint and Outlook
Ability to learn and excel at new software programs
Proficiency in written and verbal communications to multiple stakeholders both internally and externally
Exceptional interpersonal skills with the ability to make and cultivate strong personal connections and relationships with homeowners utilizing skills such as: Timely and thorough follow-up, Active listening, Proactivity, Adaptability, Problem solving
Keen attention to detail and desire to act to uphold luxury service expected by homeowners and guests
Commitment to providing outstanding customer service
Well-developed administrative and organizational skills demonstrated in ability to manage time effectively and meet deadlines in a fast-paced environment
Team player mentality with a willingness to be flexible and open to feedback and continued growth
Enthusiasm for Natural Retreats and all associated brands
Ability to be flexible and work in a fast-paced environment with hours of work varying, especially during peak season

Responsibilities

Act as dedicated point of contact for homeowners by assisting with developing strategies to implement within the management contract, which will achieve the desired competitive edge.
Proactively understand homeowner expectations, including revenue targets, and consistently communicate and monitor satisfaction.
Communicate in a timely manner.
Answer questions and address client relations matters or concerns.
Develop and maintain quality relationships.
Assist with onboarding new homeowners for property management services, including verifying required information is entered accurately into the system, scheduling photography, etc.
Collaborate and follow up with Maintenance, Housekeeping or other department heads regarding services needed in each property.
Oversee all independent inspector and housekeeping contractors.
Recommend and oversee vendors such as lawn care, pool care, property care, etc. and approve vendor invoices.
Assign appropriate charges to homeowners and bill homeowner statements by applicable deadlines.
Prepare for guest’s arrival to the property by conducting recurring weekly or biweekly property walk-through inspections to maintain full familiarity with the condition, readiness, and overall presentation of assigned homes.
Ensure home meets housekeeping brand standards in terms of safety, cleanliness and hygiene.
Ensure all home systems are in operating order.
Stage the property per standards.
Inform management of issues that have the potential to escalate and work collaboratively to take the proper steps to guarantee guest and homeowner satisfaction.
Complete and provide feedback on any operational reports and inspections according to Natural Retreats policies and procedures.
Conduct investigations and complete reports according to Natural Retreats’ policies in the event of accidents or injuries or instances of property damage or missing items.
Act as a brand ambassador, promoting all Natural Retreats’ destinations and services to guests and colleagues alike.
Provide a high level of dedicated customer service, regularly interacting and communicating with current homeowners to keep them informed while sustaining and cultivating the relationship.
Obtain and maintain detailed knowledge of the local area passing this information onto the sales team, homeowners and guests as appropriate.
Work directly with the homeowners to ensure they are comfortable with the maintenance and care of the home.
Develop housekeeping vendor relationships and educate housekeeping as needed to ensure the homes are up to brand standards and ready for guest arrival.
Gain full knowledge of and maintain all operational systems and services in rental properties as required, including but not limited to code compliance, utility supply, general maintenance, etc.
Assist with establishing property minimum inventory requirements and requisition all items needed for maintenance and home replenishment.
Manage, where applicable, any stock of toiletries, linens, household items, cleaning products, etc. efficiently and within budget.
Maintain updated reports and ensure all information is documented and filed appropriately as well as damage reports collation from housekeepers and inspectors.
Create action plans for homes.
Be accountable for homeowners’ invoice postings, and if issued, the responsible use of a company credit card.
Utilize company software as directed to capture information, communicate effectively with others, and streamline processes.
Set an example of professionalism by work ethic, appearance, teamwork, preparedness, and every other facet to build trust, confidence, and respect from all those you work with.
Contribute to business development efforts as needed and work closely with internal teams to facilitate seamless transition and onboarding of newly assigned properties and homeowners.