Property Manager

Coastal Ridge•Indianapolis, IN

21d

About The Position

As a Property Manager, you will lead the overall operations of your community, ensuring exceptional service delivery to residents and achieving the property’s financial and operational goals. You will foster a positive and collaborative work environment, provide guidance to your team, and champion our core principles to create a thriving community. This is a full-time, exempt position reporting to the Regional Manager. Where You’ll Work: Pulliam Square is a luxury apartment community located in the heart of Downtown Indianapolis, steps from Mass Ave and Monument Circle. Pulliam Square features modern studio, 1, and 2-bedroom apartments in a location second to none. With a Walk Score of 99, there is a plethora of shopping, dining, and entertainment options just outside your door. Residents also have easy access to interstates 65, 70, and 465. Pulliam is proud to be the home of The Tap Craft Beer Bar, with over 50 beers on tap, nearly 400 bottles of beer, and a daily menu. Our spacious, modern downtown apartments feature upscale finishes like wood-style plank floors, granite countertops, stainless steel appliances, washer and dryer, walk-in closets, floor-to-ceiling windows, and a balcony or patio.

Requirements

High school degree or equivalent required, bachelor’s degree in Property Management, Business or related field preferred.
Must have or be willing to obtain all licenses and/or certifications as required by State and Local jurisdictions.
3 – 7 years of progressive experience in a conventional housing property management role, with at least one year as a Property Manager preferred.
Experience with property management systems such as Entrata, Onesite, or Yieldstar preferred.
Proficiency in Microsoft Excel, including experience creating formulas, sorting, and filtering data.
Strong leadership, communication, and problem-solving skills with a passion for driving team success.

Responsibilities

Drive the financial success of the property by achieving monthly, quarterly, and annual goals, maximizing net operating income through effective revenue improvement strategies and cost management.
Lead and participate in all aspects of leasing production, including administration, marketing, and maintaining competitive market knowledge to maximize rental income and ensure budgeted occupancy levels.
Oversee and participate in all aspects of timely rent collection, manage delinquency rates, and adhere to landlord/resident laws, including executing necessary legal actions.
Cultivate and support a high-performing team by training, mentoring, and holding team members accountable for their roles and responsibilities while fostering a positive and engaging work environment.
Recruit, hire, and develop team members, addressing performance concerns and maintaining team alignment with company policies and goals.
Deliver superior service to residents by monitoring service request completion, maintaining aesthetic standards, and proactively addressing resident concerns to enhance retention.
Manage operational reporting requirements, ensuring accuracy and timely submission of all regular and ad-hoc reports.
Identify and communicate both operational and financial risks to corporate management and collaborate to effectively establish corrective action plans, as needed.
Serve as the primary point of contact between the corporate office and property and interact with investors as necessary.
Promote and model adaptability, encouraging innovation and solutions-oriented thinking to meet the evolving needs of the community.
Perform other responsibilities as assigned.