Property Manager

Goldmark Property Management • West Fargo, ND

29d • Onsite

About The Position

The Property Manager is responsible for the oversight of all operational and financial aspects for the day-to-day operations of their multifamily residential properties, which includes resident relations, financial operations, and property management. They are also responsible for setting and executing sales operations programs that lead to high resident satisfaction and retention. They work within the property management industry to stay current with Fair Housing and market trends, ensuring compliance and maximizing financial results. The Property Manager will work diligently to lead, train, develop, coach, motivate, and support high quality property teams to achieve resident objectives and financial goals for each of their assigned properties. This role will be responsible for bringing the Goldmark vision of creating a better living for customers and communities to life at their individual property level. They will drive their teams to focus on customer service and quality as the Goldmark differentiator in making residents feel at home. The Property Manager will take pride in serving others and delivering a caring and professional experience for residents, client-owners, and fellow team members.

Requirements

• High School Diploma or GED.
• A minimum of 4 years leadership experience including the demonstrated ability to motivate teams to their full teams and lead through complex situations
• Minimum 2 years experience overseeing financial reporting, budgeting or managing a budget, hitting KPI’s/goals within a service industry.
• Ability to operate common office equipment and basic computer skills.
• Must have a valid driver’s license, vehicle, and vehicle insurance per company requirements.
• Proficiency of the English language in reading, writing and verbal communication.
• Strong analytical, problem-solving, and critical thinking skills.
• Proficiency in Microsoft Suite including SharePoint, Word, Outlook and Excel.

Nice To Haves

• Four-year degree in business or related subject.
• 3 years prior property management experience in multi-family environment with 3 years in a leadership role.
• Previous sales experience that demonstrates a strong sales aptitude with confidence and drive to close the sale.
• Certified Property Manager (CPM), Certified Apartment Manager (CAM) or Certified Apartment Leasing Professional (CALP) certifications.
• Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing, Fair Housing, and team member safety.
• Yardi Property Management Software experience.
• A motivated, well-organized, and self-directed individual who is also able to motivate and guide others.
• Ability to multi-task, prioritize responsibilities, manage time, as well as possess an orientation toward details.
• Strong interpersonal and communication skills with ability to relate and address issues with a diverse group of people.

Responsibilities

• Responsible for the overall financial performance of each managed property.
• Implement and maintain an effective resident relations program that drives resident satisfaction and retention through superior customer service initiatives, proactive problem resolution and effective maintenance of properties.
• Create and implement a specific property marketing strategy that drives a pipeline of new residents, supports the Goldmark brand marketing strategy at the property level and increases resident retention.
• Assist with the leasing and renewal process from start to finish in accordance with company procedures and Fair Housing requirements.
• Maximize net collected rent (NCR) for properties.
• Oversee all related vendor expenses to ensure timely processing and payment as well as ensuring expenses stay within budget allocations.
• Assist with regular preparation of operational performance reporting, annual budgets and presentations for assigned properties.
• Provide guidance on capital project and rehab needs to further enhance the property.
• Hire, train, develop, and lead team members to perform at their best with a focus on transforming the lives of those we serve.
• Serve as a mentor to help in the growth and development of fellow team members.

Benefits

• Time off that grows with you.
• Paid Time Off (PTO) accrues throughout the year and increases with tenure, giving you more flexibility over time.
• 8 paid holidays each year.
• 4 YOU Days each year, giving you a paid day off each quarter to use how you choose.
• Paid volunteer opportunities.
• Access On-Demand Pay, allowing eligible hourly team members to access a portion of earned wages before payday.
• Milestone anniversary gifts including a gift card and a paid day off.
• Three medical plan options, including HSA options, along with dental and vision coverage.
• Company HSA contributions to help offset out-of-pocket expenses.
• 401(k) plan that offers up to a 5% company match and immediate vesting.
• Income-replacement benefits for qualifying life events.
• Voluntary benefit options to help support you and your family.
• Access to an Employee Assistance Program (EAP).
• Leadership and development opportunities designed to support your success.
• Up to a 20% RENT DISCOUNT.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED