Residential Property Manager

Pan American Properties•El Cajon, CA

2d•$28 - $31•Onsite

About The Position

Pan American Properties, Inc. is seeking an experienced, service-oriented Property Manager to lead the day-to-day operations of Evergreen Gardens Apartments, a beautifully maintained 68-unit apartment community. This role involves overseeing all aspects of property operations, directly supervising an On-Site Maintenance Technician and a Porter, and partnering to deliver an exceptional living experience for residents. The ideal candidate is a leader who enjoys building relationships, developing their team, maintaining high operational standards, and taking ownership of their community.

Requirements

Minimum of three (3) years of apartment property management experience or closely related multifamily management experience preferred.
Demonstrated experience leading or supervising employees.
Strong knowledge of Fair Housing and landlord-tenant practices.
Excellent customer service and conflict resolution skills.
Strong written and verbal communication abilities.
Excellent organizational and time management skills.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Basic financial and reporting competency.
Valid California Driver's License with acceptable driving record.
Ability to successfully pass a background check and drug screening.

Nice To Haves

Apartment community management experience
Leasing experience
Resident relations experience
Budget and financial management
Rent collections and delinquency management
Fair Housing knowledge
Vendor coordination
Maintenance coordination
Experience supervising employees
Strong organizational and administrative skills
Experience using property management software
Microsoft Office proficiency (Outlook, Excel, Word)

Responsibilities

Manage the day-to-day operations of a 68-unit apartment community.
Ensure company policies, Fair Housing requirements, and all applicable federal, state, and local laws are consistently followed.
Maintain a safe, attractive, and professionally operated community.
Conduct regular property walks to identify maintenance, safety, housekeeping, landscaping, and curb appeal opportunities.
Ensure community standards are consistently maintained.
Maintain strong occupancy through effective leasing, marketing, and resident retention efforts.
Conduct apartment tours and process rental applications.
Execute lease agreements and renewals.
Explain lease terms, community policies, and expectations to new and existing residents.
Build positive relationships with residents while professionally addressing questions, concerns, and conflicts.
Respond promptly and professionally to resident concerns and service requests.
Maximize property performance while operating within established budgets.
Collect rent and monitor delinquency.
Administer late notices, three-day notices, and other required collection processes.
Assist with budgeting, reporting, and expense management.
Complete required daily, weekly, and month-end reports accurately and on time.
Assign and prioritize daily work for the maintenance team.
Monitor completion of maintenance requests.
Conduct regular team check-ins.
Coach, mentor, and support team members.
Promote accountability and professionalism within the team.
Ensure maintenance and housekeeping standards consistently meet company expectations.
Partner with corporate leadership regarding operational priorities and property improvements.
Review and assign maintenance requests.
Monitor work order completion.
Coordinate apartment turns.
Prioritize repairs.
Communicate effectively with maintenance staff and residents throughout the repair process.
Ensure preventive maintenance programs are completed.