Property Manager

Hospitality at Work•Englewood, CO

31d•Onsite

About The Position

The Property Manager will be responsible for the day-to-day operations, physical condition, financial performance, and administration of the property portfolio. This role involves managing multiple buildings and owners within a 10-mile radius of corporate headquarters, ensuring alignment with owner requirements, company objectives, and applicable laws as outlined in Property Management Agreements.

Requirements

A minimum of 4 years in commercial property management.
At least 2 years as a property manager.
Familiarity with underwriting, pro-formas, property condition reports or assessments (PCR/PCA), basic loan documents, loan draws and process, and property management agreements.
Must be service-oriented and able to interact and clearly communicate with all levels of individuals and groups of people both orally and in writing.
Planning and organization skills, with excellent attention to detail.
A strong understanding of financial accounting principles and the ability to analyze and interpret reports.
Ability to read, analyze and interpret leases, general business periodicals, professional journals, technical procedures and government regulations.
Ability to write reports, business correspondence and procedural manuals.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to accomplish directives with minimal supervision; must show consistent follow-through.
Proficiency with Microsoft Word, Excel and Outlook required.

Nice To Haves

At least one class completed toward RPA, CPM, or similar certification (LEED, Fitwel), or real estate salesperson license preferred.
Candidates without such coursework will be encouraged to commence coursework with support from Hospitality at Work if hired.
Four-year college degree preferred.
Equivalent combination of education, certifications, and experience in lieu of four-year college degree will be considered.
Experience with Yardi accounting system is preferred.

Responsibilities

Ensure properties are maintained in a first-class condition through weekly inspections, identifying areas for attention, and overseeing maintenance and capital improvement projects.
Maintain thorough knowledge of company policies and procedures, ensuring performance metrics align with company standards, lease requirements, and vendor contracts.
Establish and maintain excellent tenant relations by implementing the tenant engagement platform, personal contact, resolving issues service-orientedly, and promoting tenant satisfaction.
Review and monitor tenant service requests for prompt and accurate handling, communicating issues to onsite staff to ensure quality standards.
Manage the annual review of all contracts and bidding processes in accordance with client and lease requirements.
Purchase supplies, materials, equipment, and contract vendor services within approved budgets and in compliance with company and client policies.
Supervise the administration of service and supply contracts for compliance, cost control, and accurate invoicing.
Maintain and update property site rules and regulations, building standards, tenant handbook, security procedures, emergency preparedness programs, insurance, and tenant information.
Supervise building staff and vendor partners, including janitorial, engineering, and security personnel.
Direct and lead the preparation of annual operating budgets, expenses, tenant estimate billings, and reconciliations.
Collaborate with the accounting team on monthly/quarterly/annual operating reports, including cash flow, variance explanations, rent roll, accounts receivable, CAM reconciliations, fee schedules, and capital expenditure schedules.
Monitor receivables (aging reports) to ensure prompt collection of outstanding amounts and verify accurate receipt and application of payments.
Review and confirm coding of vendor invoices in an online system and monitor payments, addressing vendor statements and inquiries.
Rotate answering phones, distributing mail, and responding to after-hours emergencies via telephone, email, or in person.
Collaborate with other Property Management staff on implementing and completing budgeted R&M and capital projects.
Handle tenant moves, small to medium tenant improvements, and capital projects.
Ensure tenant adherence to lease requirements and property rules and regulations.
Respond in a timely fashion to client inquiries and requests.
Maintain an open dialogue with supervisor, providing relevant operational information.
Understand lease administration and lease abstracting into Yardi.
Participate in leasing calls with brokers.
Maintain relationships and communication with building owners or asset managers to implement owner goals.
Perform all other duties as assigned.