Property Manager

KIAWAH RESORT ASSOCIATES, L.P.•Johns Island, SC

28d•Onsite

About The Position

Kiawah Property Management is seeking an experienced, proactive, and highly organized Property Manager to oversee a portfolio of luxury private residences and vacation rental properties within the Kiawah Island Club community. This position serves as a key operational leader responsible for property operations, homeowner and guest relationships, team leadership, financial administration, and the continued development of the Property Management program. The ideal candidate is a hands-on, solutions-oriented leader who can manage competing priorities, build strong relationships, and maintain exceptional standards in a fast-paced luxury hospitality environment.

Requirements

Previous management or leadership experience required.
Strong leadership, organization, communication, financial administration, and problem-solving skills.
Ability to independently manage multiple properties, projects, priorities, and relationships.
Experience with homeowners, vendors, maintenance, purchasing, budgeting, and operational systems.
Highly organized, proactive, adaptable, and solutions-oriented with exceptional attention to detail.
Valid driver's license and reliable transportation required.

Nice To Haves

Experience in property management, luxury hospitality, vacation rentals, private residences, resorts, or private clubs strongly preferred.
Familiarity with residential maintenance and short-term rental operations.

Responsibilities

Oversee the daily operations, inspections, maintenance, inventory, purchasing, and overall condition of luxury private residences.
Serve as a primary point of contact for homeowners, managing property concerns, personal requests, billing, maintenance, and ongoing communication.
Lead new property and homeowner onboarding, including setup, utilities, documentation, purchasing, and operational requirements.
Coordinate property improvements, capital projects, renovations, and major purchases.
Lead, schedule, support, and hold the Property Management team accountable for established standards and responsibilities.
Create and maintain SOPs, training materials, checklists, team documentation, and efficient operational systems.
Conduct routine property and systems audits and identify opportunities to improve processes and standards.
Participate in Kiawah Island Club department head meetings and cross-department initiatives.
Manage vendor relationships, communications, scheduling, invoices, payments, and project follow-through.
Oversee homeowner billing, accounts payable, escrow accounting, purchasing, budgeting, and property expense tracking.
Prepare and maintain operational and financial reporting, historical tracking, and supporting documentation.
Maintain compliance with business licenses, short-term rental requirements, and applicable community regulations, including coordination with HOA, ARB, and landscaping partners.
Conduct market research and rate analysis to support rental strategy and business decisions.
Validate website and property information to ensure accurate, current guest-facing content.
Support the continued growth and development of the Property Management program through improved systems, processes, and standards.
Ensure homes consistently meet high standards for presentation, cleanliness, functionality, and guest readiness.
Improve guest communication and identify opportunities to enhance the overall hospitality experience.
Serve as an escalation resource for complex or sensitive guest concerns.
Partner with reservations, housekeeping, maintenance, and other departments to deliver a seamless luxury experience.