Property Manager

QUANTUM RESIDENTIAL•Portland, OR

4d•$58,240 - $72,800•Onsite

About The Position

The Property Manager is responsible for the conversion of telephone and walk-in prospects to leases, resulting in maintained and increased occupancy. This role also involves effectively communicating with existing residents and establishing a successful renewal program. The Property Manager is responsible for weekly/monthly reports, including receiving and posting rents, and coordinating the day-to-day activities of the development in accordance with Quantum Residential standards. This role also manages office clerical, filing, and record-keeping systems, and strives to meet resident needs. Duties include marketing, lease administration, resident relations, and accounting policies and procedures. For affordable housing, this role ensures compliance with regulatory agencies and investors, conducts certifications, and prepares sites for audits and inspections. The Property Manager directly supervises office and maintenance staff.

Requirements

High school diploma or general education degree (GED)
Two years related experience in property management/training preferred.
Proficient in MS Office, particularly email (both the desktop version and web based), word, and excel
Knowledge of office management systems and procedures
Excellent time management skills
Ability to multi-task and prioritize work
Attention to details and problem-solving skills
Ability to read and interpret documents such as emails, utility billings, financial documents, instructional documents, rental agreements, and procedure manuals.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
Ability to add and subtract numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Must have a valid driver’s license and valid liability insurance.
May require use of personal vehicle.

Nice To Haves

Certification in the multi-family (ARM, CAM, NALP, etc.)
Bookkeeping experience
Ability to communicate effectively
Safety conscious
Ability to asset yourself
Preference for detail work
Ability to work well under pressure
Self-motivation and self-direction
Ability to work with/without direct supervision
Ability to become a team leader

Responsibilities

Respond effectively to telephone inquiries to generate prospective resident visits to the property.
Show and demonstrate apartments, utilizing sales skills to demonstrate market-ready product and availability to close prospects.
Follow-up with prospective residents.
Monitor telephone and walk-in traffic at property via guest cards and traffic logs.
Walk model tour route and opens models daily to ensure quality presentation.
Obtain lease information and complete lease applications.
Conduct required credit and reference checks.
Set up and maintain lease files.
Conduct periodic market surveys, as requested.
Encourage resident retention by contacting all residents on renewal report that are not currently on lease or leases set to expire.
Secure at minimum the industry average of the overall closed leases at the property.
Perform move-in inspections with new residents.
Review Welcome packet with new resident in a timely manner.
Maintain legal records/files.
Input daily activity on daily and vacancy reports.
Prepare and process resident service requests.
Assist with resident problems and complaints concerning rent payments, service requests, etc.
Assist with preparation of newsletters and promotion flyers.
Assist with the planning of community activities and events.
Ensure that all personnel respond to resident requests or complaints in a timely, efficient and courteous manner.
Operate the property within the financial guidelines, i.e., the budget, established by the Regional Property Manager and Owner.
Collect, record & deposit rental payments, application fees, security deposits, etc.
Maintain account records and journals and make bank deposits.
Help to prepare weekly and monthly reports as required.
Help to prepare legal action for evictions, as necessary.
Comply in a timely manner to all regulatory agencies and investors (if applicable).
Ensure administrative and building operations are in compliance with the regulatory agencies (if applicable).
Conduct initial certifications, annual re-certifications, rent increases, and utility allowances, in accordance with the LIHTC and HUD guidelines (if applicable).
Prepare applicable sites for Management and Occupancy (MOR), REAC, Housing Quality Standards (HQS), regulatory agencies, investor audits, and inspections (if applicable).
Perform other tasks as assigned (up to and including all overall management of building and in the event that there is a lack of staffing).
Direct supervision of the office staff and maintenance staff including timecard approvals.