Property Manager

Aston Carter•Stamford, CT

1d•$34 - $36•Onsite

About The Position

An experienced Property Manager is needed to oversee the day-to-day operations of two residential affordable housing communities in Southeastern Connecticut, totaling approximately 125+ units under the Low-Income Housing Tax Credit (LIHTC) program. In this role, you ensure operational excellence across leasing, resident relations, compliance, maintenance coordination, financial oversight, and supervision of on-site personnel and vendors. You will work in a mission-driven, compliance-focused environment with strong training and support from an experienced compliance team.

Requirements

3–5 years of residential property management experience, preferably overseeing multifamily communities.
Prior experience in residential property management is required.
Experience with affordable housing and Low-Income Housing Tax Credit (LIHTC) properties is strongly preferred.
Demonstrated ability to manage rent collection, track rental payments, and quickly identify and address delinquencies.
High attention to detail and strong organizational skills to manage certifications, payments, and documentation.
Strong interpersonal skills with the ability to build trust and rapport with residents, team members, and vendors.
Excellent multitasking and problem-solving abilities in a fast-paced environment.
Clear written and verbal communication skills for resident communication, documentation, and coordination with partners.
Ability to thrive in a compliance-driven environment and follow detailed regulatory requirements.
Customer service skills with a focus on resident satisfaction and professional communication.
Comfort using cloud-based document management systems such as SharePoint or equivalent.
Ability to work on-site during standard business hours (8:00 a.m. to 5:00 p.m.).

Nice To Haves

Experience working specifically with LIHTC or other rental assistance programs is highly desirable.
Familiarity with affordable housing compliance processes, including income certifications and documentation.
Bilingual proficiency in Spanish is highly desirable to support communication with Spanish-speaking households.
Experience in real estate, property administration, or property management operations.
Administrative and clerical experience supporting property management, including file organization and data entry.
Experience preparing and reviewing operating budgets and financial reports.
Ability to coordinate with third-party vendors such as maintenance, landscaping, and security services.
Openness to extensive training and ongoing professional development supported by a strong compliance team.

Responsibilities

Drive strong occupancy through proactive marketing and leasing strategies for two affordable housing communities.
Manage and maintain compliant waiting lists in accordance with program requirements.
Screen applicants, process approvals, and coordinate resident move-ins.
Prepare leases and all required move-in documentation accurately and on time.
Conduct annual and interim income certifications in accordance with LIHTC guidelines.
Collect rent and security deposits, track delinquencies, and promptly address overdue payments.
Enforce lease terms and community policies consistently and fairly.
Respond to resident inquiries and concerns promptly and professionally, fostering positive resident relations.
Communicate effectively with a diverse resident population, including Spanish-speaking households.
Partner with maintenance staff to coordinate routine and emergency repairs.
Perform regular property inspections to ensure safety, cleanliness, and quality standards are met.
Respond to after-hours maintenance needs as required to support property operations.
Manage vendor relationships and service contracts, including maintenance, landscaping, and security providers.
Coordinate capital improvements and property upgrades within approved budgets.
Supervise on-site personnel and coordinate third-party service providers to support daily operations.
Order operational supplies and equipment to ensure the properties remain well stocked and functional.
Coordinate utility setup and transfers for residents during move-in and move-out processes.
Track occupancy trends, lease expirations, and other key performance metrics to support operational planning.
Support rent collection efforts and monitor property expenses.
Prepare annual operating budgets and review monthly financial reports for accuracy and performance.
Investigate budget variances and assist with developing and implementing corrective action plans.
Support eviction activity in collaboration with internal teams and legal partners, following all applicable regulations.
Ensure ongoing compliance with LIHTC regulations and internal policies across all property operations.
Maintain accurate digital tenant, compliance, and operational files in accordance with organizational standards.
Utilize cloud-based document management systems, such as SharePoint or equivalent, to organize and manage property documentation.
Provide administrative support related to property administration, lease contracts, tenant relations, and clerical tasks as needed.
Deliver consistent, high-quality customer service to residents, applicants, and partners.