Property Manager (2335)

Metropolitan Property Management, Inc. • Bedford, VA

1d • Onsite

About The Position

The Property Manager, appointed by the Executive Director, reports directly to the Compliance Specialist and serves as the on-site representative and liaison between Metropolitan Property Management (MPM), tenants, maintenance staff, and contracted personnel. This position ensures the property’s continued upkeep, tenant satisfaction, and compliance with applicable regulations. The Property Manager promotes a safe, well-maintained, and supportive residential community that aligns with MPM’s mission and operational goals.

Requirements

• Valid driver’s license.
• High school diploma or equivalent.
• Strong organizational, communication, and interpersonal skills.
• Demonstrated ability to problem-solve, advocate for residents, and deliver exceptional customer service.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• A willingness to maintain confidentiality and uphold MPM’s professional standards.

Nice To Haves

• Associate or bachelor’s degree in business, accounting, economics, or a related field.
• Minimum of 2 years in residential property management, affordable housing, or compliance-related environments preferred.
• Familiarity with HUD/Section 8 or other housing subsidy programs.
• Prior use of OneSite property management software.

Responsibilities

• Collect all rents and charges, issue receipts, and ensure prompt deposits into designated accounts.
• Prepare and submit accurate monthly reports to the Compliance Department.
• Process EIV reports and ensure compliance with HUD regulations.
• Monitor delinquent payments, issue legal notices (e.g., 3-Day Pay or Vacate) under the direction of the Compliance Specialist and maintain accurate delinquency records.
• Request, review, and enter vendor invoices for accuracy prior to submission for payment.
• Maintain up-to-date on-site records and tenant files in accordance with MPM standards.
• Identify, communicate, and assign work orders to technicians and vendors.
• Follow up with tenants post-repair to ensure satisfaction and resolution.
• Oversee preventive maintenance programs and facilitate quarterly or as-needed property inspections.
• Coordinate move-ins, move-outs, and unit readiness in accordance with occupancy standards.
• Maintain property aesthetics, safety, and compliance with OSHA laws and regulations.
• Act as MPM’s on-site representative to tenants and the public, maintaining professionalism at all times.
• Conduct tenant meetings, mediate disputes, and ensure ongoing resident engagement.
• Provide housing applications, explain the process, and maintain an active waiting list.
• Support and collaborate with the Supportive Service Coordinator, when applicable, to promote resident stability and empowerment.
• Communicate regularly with the Compliance Specialist regarding property operations, tenant issues, and improvement recommendations.
• Conduct property tours, process applications, and verify eligibility.
• Implement marketing strategies to attract and retain qualified tenants.
• Maintain full occupancy and manage waiting lists in compliance with fair housing laws.
• Participate in community events and networking opportunities relevant to MPM’s mission.
• Collaborate with the Compliance Specialist on lease violations, legal matters, and annual recertifications.
• Collect, calculate and submit documentation required for tenant certifications and compliance reports.
• Maintain required HUD and MPM trainings annually to remain current on housing regulations and operational standards.
• Remain on-call for 24-hour emergency response coverage as scheduled.
• Perform other duties as assigned by the Compliance Specialist or Executive Director.

Benefits

• Health Insurance – Employee portion of $97.50 per pay period
• Dental & Vision Insurance – 100% paid by Metropolitan Property Management
• Term Life, Short-Term Disability, Long-Term Disability, Critical Illness, Accident, and Hospital Indemnity Insurance – 100% paid by Metropolitan Property Management
• 401(k) Retirement Plan – 100% employer match up to 7%
• Paid Time Off (PTO) Plan
• Exceptional Employee Recognition Program
• Paid Holidays – 30 days annually, including a paid day off for your birthday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED