Property Manager

Muckleshoot Indian Tribe•Auburn, WA

2d•Onsite

About The Position

Under the general supervision of the Community Director, the Property Manager performs or provides oversight to a wide variety of supervisory and technical tasks associated with all aspects of Muckleshoot Housing. Broadly defined functional areas may include building maintenance, lease enforcement, building coverage management, crime prevention, and community activities. The role ensures staff and resident compliance with appropriate housing rules and regulations, community rules, lease provisions, and customer service goals. It also involves enforcing personnel rules and regulations, recommending hiring, and conducting evaluations of all assigned personnel. The Property Manager may conduct or provide oversight for ongoing and routine training of assigned staff in procedures and system requirements.

Requirements

Bachelor's degree in Property Management, Construction Management, or related fields
May substitute additional eight years of relevant work experience for the required degree
Assist in the day-to-day operations of an assigned community housing for low- and moderate-income families, elderly, and disabled persons, and other eligible families
Assist in the management of communities including rent collection, leasing, lease compliance issues and disputes, and complaint resolution, and related activities
Supervise, and evaluate the performance of assigned staff
Communicate effectively both verbally, and in writing
Operate a computer and available software (MLS, Microsoft Office to include Intermediate level of Word and Excel) and assigned office equipment
Plan and organize work
Meet schedules and timelines
Work independently with little direction
Prepare and maintain records and reports
Establish priorities and follow up on maintenance requirements based on staying in compliance with code requirements, or to prevent preventable risks to health or property
Knowledge of landlord/tenant laws, federal Housing Quality Standards, and Indian Housing regulations
Ability to maintain high level of confidentiality
Knowledge of and sensitivity to Native American culture
Valid Washington driver's license
Fully insurable driving record
Must obtain a Housing Manager and Occupancy Specialist certification, or equivalent within one year of hire

Responsibilities

Supervise and evaluate the performance of assigned staff
Interview and recommend selection of employees and recommend personnel actions in accordance with established policies and procedures
Plan, coordinate and arrange for appropriate training of assigned staff
May conduct, provide oversight, or coordinate training to ensure that performance goals and requirements are met
Prepare and maintain a variety of reports, records and files related to personnel
Develop and maintain internal relationships with tribal programs and other service providers in the community
Assist Community Director with the development and administration of operational plans in assigned areas of responsibility
May conduct, or provide oversight of inspection of community facilities, grounds, residential units, and vehicles as assigned and reporting outcomes
Take remedial actions, or initiate work orders or recommendations to preserve established standards
Assure staff and resident compliance with MHA policies
Work with maintenance staff to identify, prioritize, and evaluate repairs and/or improvements at assigned properties
Support the Community Director in assigned areas of responsibility such as occupancy activities, resolution of conflicts, responding to complaints, investigating, and initiating appropriate action
Prepare written reports and documentation, and maintaining records as prescribed
Assist in evaluating, prioritizing, and ensuring program objectives are being met, including review of occupancy reports, and open work order reports
Manage resident transfer requests and accommodation requests to ensure compliance with established policies
Manage the overall eviction process
Establish and maintain effective working relationships among a widely diverse group of residents, staff, agencies, and the community at-large
Manage lease enforcement actions as established by the Muckleshoot Housing Authority and HUD to mitigate criminal activity, fraud, and deterioration/destruction of leased premises and mitigate complaints
Receive reports of violations, determine, and implement appropriate action
Refer residents to appropriate service providers, and submit reports as designated by the Community Director
Document and provide pertinent case materials in MHA legal matters to support legal counsel on court proceedings, physical evictions, and grievances
Participate in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the unit/program/department initiatives and goals, agency core strategies, and the MHA mission through a spirit of service, teamwork, and respect
Ensure that all safety and health rules, standards and procedures are observed
Conduct monthly self-inspections of community areas, work areas, and practices to eliminate potentially hazardous conditions
Arrange for, conduct, and ensure that accident investigations of all accidents are formally reported on, or within the next workday of when the accident occurred
Monitor and enforce the Authority's Safety and Health Program
Assist Community Director with Disaster preparedness plan at assigned properties