Property Manager

Preston Communities LLC•Statesville, NC

just now•$68,000 - $73,000•Onsite

About The Position

This position is responsible for leading and directing all community operations. The Property Manager leads and motivates community team members to provide service to our residents and maintain a high level of resident satisfaction.

Requirements

College degree preferred.
Minimum three (3) years in Property Management Role.
Must have a strong customer service and leasing background.
Must have valid driver’s license and vehicle insurance.
The ability to read and interpret documents such as safety rules, operating and maintenance instructions and manuals; ability to write routine reports, work orders and correspondence along with the ability to speak effectively before groups or customers or employees of organization.
Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area using whole numbers, common fractions and decimals. Ability to compute rates, ratio and percent and to draw and interpret bar graphs.
Ability to use Microsoft Office products (word, excel, power point) and have the ability to grasp other software programs, with instruction, such as industry software. (OneSite)
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
Must be able to work with persons who are in stressful situations due to nature of customer service environment.
Must be able to calmly work under pressure; must be able to complete multiple tasks with competing deadlines.

Nice To Haves

Professional designations are helpful, but not required. (ARM, NALP, CAM, CAPS etc.)

Responsibilities

Lead, direct and oversee all facets of the community to ensure quality services and a high degree of excellent customer satisfaction by Preston Communities standards and policies, while working within budgetary guidelines.
Recruit, hire, on board, manage and provide performance feedback to employees to ensure community performance and adequate staffing.
Train team members on proper leasing techniques and resident service.
Ensure property performance is maintained—this includes walking the grounds to ensure product is show ready, walk all made ready apartments to inspect and ensure ready for new resident.
Tour visitors and guests (this includes prospects, owners, guests from corporate) to show amenities, apartments, community etc. (This may involve walking up hills and up and down stairs).
Conduct regular performance reviews and address associate concerns and employee relations issues.
Conduct weekly meetings with leasing and maintenance team.
Develop and administer the community budget.
Evaluate unit prices in accordance with the market and budgeted goals.
Obtain bids for all contract services and oversee routine capital projects.
Ensure that the on-site team provides the highest level of service to residents: respond appropriately to resident concerns.