Property Manager, Residential

Colonnade Management Inc. • Ottawa, ON

4d • Hybrid

About The Position

Colonnade BridgePort is a full-service real estate company with offerings in property management, development, investment and asset management, and leasing. They service a portfolio of commercial, residential, and mixed-use properties in various Canadian locations. The company is seeking a Property Manager to oversee the daily operations, financial performance, and tenant experience of high-end residential and mixed-use properties in Ottawa. This role reports to the Director, Residential Real Estate and involves managing Class-A mixed-use assets, including residential rentals, office, and retail spaces. The Property Manager will collaborate with Operations, Leasing, and Accounting teams to optimize performance and maximize revenue, prepare operating budgets, conduct financial analysis, supervise contractors, develop tenant and contractor relations, and establish strategic long-range objectives. A key objective is to foster a 'Best in Class' culture ensuring exceptional service delivery and superior tenant relations.

Requirements

• A minimum of 10 years’ experience as a Property Manager with experience in high rise apartment building management.
• A minimum of 5-7 years’ experience leading a cross-functional team.
• Must have strong knowledge of terms and conditions of residential leases and working knowledge of Ontario Residential Tenancies Act and Landlord Tenant Board guidelines.
• Must have a through understanding of all municipal and provincial regulations and adhere to.
• Excellent customer service and leadership skills.
• Intermediate to excellent MS Office skills; Yardi experience an asset.
• Must have transportation to travel to property sites.

Nice To Haves

• Bilingual (English/French) is an asset.

Responsibilities

• Oversee day to day management of the properties within the portfolio.
• Preparation and administration of all operating and capital expense budgets each year in consultation with the Director, Residential Real Estate, Regional Operations Manager and Leasing Sales Manager.
• Work in collaboration with the Leasing, Marketing and Resident Services Teams to support achievement of budgeted leasing projections.
• Supervise and/or develop in consultation with Operations department appropriate operating procedures for the properties ensuring legislative or regulatory requirements are adhered to and emergency response procedures are regularly updated.
• Review accounts receivable in collaboration with A/R Administrator to ensure they are maintained at an acceptable level.
• Review of payables to ensure accuracy and completeness and approve within authority level.
• Tender and manage capital projects including building improvements and leasehold improvements.
• Monitor and follow up with Operations Team Lead on Tenant maintenance requests to ensure overall service delivery is consistent with Colonnade Bridgeport’s Client Service standards.
• Ensure excellent tenant relations through regular personal contact and excellent customer service.
• Manage, direct, and motivate Building Operators, Tenant Services, Marketing and Leasing Team Members. Provide performance feedback, coaching and guidance, including an annual performance review for employees.
• Keep abreast of any changes in property management standards (RTA), new applications, trends, and ideas. Focus on innovation and new technology. Provide suggestions on how we can better manage our portfolio.
• Ensure all vendors and contractors comply with the established health and safety policy, and immediately address any infractions, hazardous conditions, or damaged equipment.
• Complete weekly visual inspections of the properties, note areas of deficiencies/concerns, and address accordingly.
• In consultation with Operations Department, prepare, tender, analyze, award, implement and review all property specific maintenance contracts.
• Works in collaboration with the Project Management Team on Capital Projects as required.
• Responds to Owners inquiries and requests. Interacts with Property Owner as it relates to expenses, tenant issues and property matters.
• Other duties as required and assigned.

Benefits

• Three weeks starting paid vacation, three days personal leave, five days sick leave
• Employee and Family Assistance Program
• Flexible working hours
• Hybrid working environment (position dependent, alternative may be offered)
• Comprehensive benefits plan that includes health, dental, vision, and disability coverage (cost shared by company and employee)
• RRSP matching program
• Holiday office closure between Christmas and New Years
• Summer hours (position dependent, alternative may be offered)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed