Property Manager, Multifamily

Cushman & Wakefield•Los Angeles, CA

17h•Onsite

About The Position

Property Managers are responsible for maintaining our communities to a market-ready standard, always ensuring a high level of service. This role involves motivating high-performing teams to maximize the performance of the property. Key responsibilities include overseeing all operations such as maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager is expected to provide superior customer service and communication to residents and prospects to enhance satisfaction, increase renewals, revenue, reputation, and profitability. This position also entails developing, mentoring, leading, and managing a cohesive team, including leasing, customer service, maintenance, and management personnel, to maximize engagement and minimize turnover. The role requires driving revenues through thorough understanding and analysis of competition and the development of creative marketing programs, while also instilling and modeling Cushman & Wakefield’s mission.

Requirements

Effective communication and customer service skills
Computer literate, including Microsoft Office Suite and internet navigation skills
General office, bookkeeping and sales skills
Excellent oral and written communication skills
3+ years of Property Management experience
3+ years of Management experience

Nice To Haves

Bachelor’s Degree
Real Estate License

Responsibilities

Ensuring the smooth running of our community in a fast-paced environment
Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability
Complete lease/renewal paperwork to ensure completion to company standards
Track and evaluate advertising, and all client traffic
Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover
Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs
Leading by example
Instilling, maintaining, and modeling Cushman & Wakefield’s mission to be the best national management company
Supervise day-to-day operations of the entire on-site team, ensuring that all policies and procedures are being followed
Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary
Maintain residents' files in accordance with company's standards
Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up
Manage and maintain all aspects of overall community budget and finances
Work with leasing staff to ensure that leasing/marketing goals are being met
Determine leasing opportunities of staff and work on goal setting, improving the performance of each staff member
Supervise day-to-day operations of team, ensuring that all C&W policies and procedures are followed
Be able to manage a team
Perform any other related duties as required or assigned