Property Manager, Multifamily
About The Position
Multifamily Property Managers are responsible for maintaining our communities to a market-ready standard, always ensuring a high level of service. They are also responsible for motivating high-performing teams to maximize the property's performance. This role ensures the smooth running of the community in a fast-paced environment, overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The role also involves providing superior customer service and communication to residents and prospects to enhance satisfaction and increase renewals, revenue, reputation, and profitability, while completing lease/renewal paperwork to company standards. Tracking and evaluating advertising and client traffic, developing, mentoring, leading, and managing a high-performing team, and driving revenues through market analysis and creative marketing programs are key aspects of this position. The Property Manager leads by example, modeling the company's mission, and supervises the day-to-day operations of the on-site team, ensuring policies and procedures are followed. They maintain effective on-site staff through interviewing, hiring, and coaching, and manage residents' files in accordance with company standards. A positive living environment is maintained through prompt conflict resolution and consistent follow-up. The role also involves managing the community budget and finances, and working with leasing staff to meet leasing/marketing goals.
Requirements
- Effective communication and customer service skills
- Computer literate, including Microsoft Office Suite and internet navigation skills
- General office, bookkeeping and sales skills and excellent oral and written communication skills
- Be able to manage a team
- 3+ years of on-site Multifamily Property Management experience in the Madison WI market, including training strong teams and leading with resident focus
Nice To Haves
- Bachelor’s Degree preferred
- Real Estate License preferred
- Strong preference for Yardi systems experience
Responsibilities
- Ensuring the smooth running of our community in a fast-paced environment.
- Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
- Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
- Completing lease/renewal paperwork to ensure completion to company standards.
- Track and evaluate advertising, and all client traffic.
- Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover.
- Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
- Leading by example. Instilling, maintaining, and modeling Cushman & Wakefield’s mission to be the best national management company.
- Supervise day-to-day operations of the entire on-site team, ensuring that all policies and procedures are being followed.
- Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary.
- Maintain residents' files in accordance with company's standards.
- Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
- Manage and maintain all aspects of overall community budget and finances.
- Work with leasing staff to ensure that leasing/marketing goals are being met.
- Determine leasing opportunities of staff and work on goal setting, improving the performance of each staff member.
- Perform any other related duties as required or assigned.
Benefits
- health, vision, and dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life, and disability insurance programs
- paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
