Property Manager Lease Purchase

CHN Housing Partners•Cleveland, OH

7d•Onsite

About The Position

CHN Housing Partners is a growing non-profit organization based in Cleveland, Ohio, that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve. CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services. We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address. The Property Manager, Lease Purchase manages the daily operations of a portfolio of single-family residential properties. Responsibilities include filling vacancies timely, collecting rent, coordinating maintenance, addressing tenant concerns, and ensuring compliance with lease requirements and program policies. This role requires strong communication, organization, customer service, and problem-solving skills, along with the ability to manage competing priorities. The Property Manager works closely with tenants, internal teams, and community partners to maintain occupancy, support housing stability, and keep properties well-maintained. The rate of pay for this position is $24.29 per hour ($50,530 per year), FLSA Non-Exempt.

Requirements

High school diploma or GED
3+ years of experience in property management, case management, customer service, or a related field.
Strong customer service and interpersonal skills.
Effective verbal and written communication.
Attention to detail when reviewing applications, maintaining records, and addressing tenant concerns.
Strong organizational skills and the ability to manage multiple priorities and meet deadlines.
Problem-solving and conflict resolution skills.
Proficiency with basic computer applications and the ability to learn property management software.
Ability to learn and apply lease requirements, housing regulations, and program policies.
Ability to work independently and collaborate with tenants, coworkers, and community partners.
Must have valid Driver’s License, current automobile insurance, and access to reliable personal vehicle.

Nice To Haves

Bachelor’s degree in human services, business administration, or a related field.
Knowledge of rental agreements, Fair Housing requirements, and affordable housing programs.

Responsibilities

Manage the daily operations of one or more partnership portfolios
Complete weekly exterior inspections of units for overgrown vegetation and property upkeep.
Conduct semi-annual and annual property inspections and follow up on maintenance and housekeeping concerns.
Prepare monthly vacancy and delinquency reports and other reports requested by the supervisor.
Address tenant concerns professionally and support a positive living environment.
Respond to tenant inquiries within 48 hours
Collect and code rental payments for processing and promptly follow up with tenants regarding delinquent balances.
Complete OHFA, HUD and Fair Housing training.
Coordinate with the Compliance Department to support ongoing HUD, OHFA, and program compliance.
Enforce lease requirements and property management policies and procedures.
Prepare and post nonpayment and lease violation notices as required.
Prepare eviction packets and attend court hearings as needed.
Respond to applicant inquiries and follow up on outstanding application requirements.
Process rental applications, maintain waiting lists, and lease vacant units promptly in accordance with CHN leasing policies.
Maintain accurate tenant records and document communications, collection activity, and follow-up in designated systems.
Maintain an organized and secure key control system.
Perform other duties as assigned