Property Management Technologist

Gray Capital LLC • Indianapolis, IN

2d • Hybrid

About The Position

Gray Residential manages multifamily communities across the Midwest and is building custom tools, including AI workflows, automation, internal applications, and data pipelines, to provide their centralized leasing, collections, and property management teams with a competitive edge. This new role, Property Management Technologist, will own the operational tech stack for these centralized teams, acting as a bridge between software developers and end-users. The position sits at the intersection of software, operations, and training, focusing on ensuring the effective adoption and utilization of technology.

The role involves several key streams of work: Implementation of new tools (AI leasing assistants, collections automation, dashboards) including configuration, integration with RealPage and other systems, and setup. Training and enablement of the centralized leasing and collections teams, as well as site-level managers, through various methods like live sessions, documentation, and video walkthroughs, with adoption as a key metric. Tuning and iteration of tools, particularly AI, by monitoring performance, gathering feedback, refining configurations, and communicating needs for structural changes to the development team. Stakeholder translation, involving understanding operational challenges from users and translating them into actionable feedback for developers, as well as communicating technological possibilities and limitations to operations leadership.

The Property Management Technologist will report to senior property management leadership and collaborate closely with the Internal Software Developer, Director of Centralized Leasing & Collections, and regional/site PM leadership.

Requirements

• Genuinely fluent on both the technology side and the property management side.
• Hands-on technical skills without being a software engineer.
• Ability to configure SaaS tools deeply.
• Ability to write SQL queries against operational data.
• Ability to build and tune AI prompts.
• Ability to wire up integrations with APIs and webhooks.
• Ability to read enough code to understand what's happening when something breaks.
• Experience in or close to multifamily operations.
• Knowledge of leasing funnels, delinquency management, and a property manager's daily tasks.
• Exceptional trainer and communicator.
• Real exposure to AI tooling, including building prompts, tuning outputs, and evaluating tool quality.
• Metrics-driven approach, focusing on adoption, accuracy, time saved, and operational outcomes.
• Based in or near Indianapolis and open to being on-site regularly.

Nice To Haves

• RealPage experience is strongly preferred.
• Yardi or comparable stacks are acceptable substitutes if equivalent work can be shown.

Responsibilities

• Own the rollout of new tools, including configuration, integration, environment setup, and access provisioning.
• Lead onboarding and ongoing training for centralized teams and site-level managers on new tools.
• Monitor tool performance, gather user feedback, and make configuration adjustments or recommend structural changes to the development team.
• Translate operational needs and challenges into actionable feedback for the development team.
• Communicate technological capabilities and limitations to operations leadership.
• Configure SaaS tools deeply.
• Write SQL queries against operational data.
• Build and tune AI prompts.
• Wire up integrations with APIs and webhooks.
• Debug workflows without waiting on the dev team.

Benefits

• A real seat at the table while the centralized model and its tech stack are still being built.
• Tight collaboration with Internal Software Developer and operational leadership.
• Direct access to ownership.
• Straight answers about comp, expectations, and how success is measured.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees