Property Management Support Liaison

The Community Builders•St. Paul, MN

3d•Onsite

About The Position

The Regional Support Liaison provides operational support across The Community Builders’ Twin Cities Region portfolio of mixed-income housing communities in Minnesota. The role provides short-term, on-site management coverage at properties experiencing staffing vacancies, employee leave, or performance challenges, helping maintain continuity of operations, regulatory compliance, and resident satisfaction. The position may function at the Property Manager level and support multiple sites at once. It reports directly to the Regional Director of Property Management and assists the Vice President of Operations with special projects. The role requires working in the office five days a week and frequent travel within the Twin Cities Region, sometimes on short notice. Compensation is intended to align with Property Manager market ranges; the anticipated salary is $60,000–$70,000.

Requirements

At least 4 years of progressive property management experience.
Strong knowledge of occupancy standards, recertification processes, and lease-up procedures.
Ability to travel frequently within the Twin Cities Region on short notice.
Valid driver's license and reliable transportation.
Excellent communication, organizational, and problem-solving skills.
Proficiency in property management software, such as Yardi.

Nice To Haves

Property management experience in mixed-income communities.
Leadership potential as a strong Assistant Community Manager candidate; prior Community Manager experience is valued but not required.
Certified Occupancy Specialist (COS) or Tax Credit Specialist (TCS) certification.
CHA compliance and process experience.

Responsibilities

Serve as an interim Site Manager, Assistant Manager, or Recertification/Occupancy Specialist during employee leaves, vacations, or vacancies.
Support daily property operations, including leasing, rent collection, resident relations, and compliance with HUD and LIHTC regulations.
Provide targeted support to properties experiencing occupancy, delinquency, or overdue lease-renewal challenges.
Generate and monitor resident payment plans in accordance with company policy and regulatory guidelines when needed.
Collaborate with Regional leadership to develop and implement corrective action plans to stabilize performance metrics.
Support lease-up activities for new developments, including marketing, applicant screening, move-in coordination, and compliance documentation.
Ensure adherence to federal, state, and local housing regulations.
Review and help resolve EIV discrepancies in coordination with site teams as needed.
Prepare, submit, and track Special Claims for vacancy loss, unpaid rent, and damages across assigned sites as needed.
Complete required reports and documentation accurately and on time.
Work with the Regional Director, Vice President of Operations, corporate departments, and site teams to coordinate transitions and assignments related to development and asset management.
Train and mentor site staff as needed during assignments.