Property Management Receptionist

Alameda Point Collaborative, Inc. • Alameda, CA

1d • Onsite

About The Position

APC’s mission is to end homelessness by providing housing and services to create communities where individuals and families who have experienced homelessness can build toward self-sufficiency. At APC, we believe we can better meet our mission by recruiting, training, and retaining a diverse and representative workforce, at all job levels, of the community we serve. Over 50% of APC’s employees have lived experience with homelessness. This experience, along with the many other skills and talents of our employees, strengthens our work. APC strives to recruit a racially and ethnically diverse workforce. We aim to provide a workplace that is for everyone and where everyone’s voice is heard.

Requirements

• Must have 1 or more years of experience in an administrative office environment, including competency in basic office skills such as word processing and familiarity with office equipment
• Knowledge of Windows PC systems and computer literacy, including experience with word processing, spreadsheets, and local area networks (LANs)
• Excellent phone and personal communication skills for dealing with clients, staff, the Board, and the public professionally.
• Must be a team player, organized, and have the ability to work well and be detail-oriented.
• Ability to work independently
• Ability to prioritize work and meet deadlines
• Ability to work effectively in high-stress situations
• Ability to be detail-oriented when handling checks and money.
• Ability to sit for long periods of time
• Good Interpersonal Skills; relating to guests, vendors, and staff in a professional manner.
• Good communication skills, including written and verbal
• Good phone manners and professional greetings to vendors and the public.
• Ability to learn new tasks and/or systems
• Ability to speak clearly
• Occasional lifting of 10-20 pounds

Responsibilities

• Oversee and carry out general reception duties, such as answering phones, interacting with residents and the public, receiving deliveries, sorting mail, assisting walk-in visitors, and monitoring employee whereabouts.
• Cultivate and uphold a welcoming and professional atmosphere for both visitors and staff in the reception area.
• Welcome and guide vendors, customers, clients, job applicants, and other guests, and coordinate transportation services as necessary.
• Manage incoming calls, take messages, and facilitate communication within and outside the organization.
• Provide administrative and clerical assistance to all departments.
• Coordinate Conference and Counseling Room bookings using established systems.
• Daily collection, sorting, and distribution of mail to various properties and departments.
• Maintaining front desk procedures and providing administrative support for special projects.
• Responsible for managing office equipment and supplies, such as copiers, fax machines, furniture, sound equipment, postage meters, and inventory maintenance. This includes assembling mailings and processing outgoing mail.
• Orders business cards.
• Oversee the cell phone program, including asset assignment and serving as the main point of contact for technical support from vendors.
• Manage vehicle registrations and insurance for company vehicles.
• Provide clerical and administrative support for the Community Engagement Process, which includes maintaining team membership lists, tracking attendance, preparing meeting documents, and posting meeting notes.
• Assist the Finance Director in processing all incoming checks and cash for various programs, ensuring accurate entry in the logbook.
• Filing resident recertifications, worker orders, invoices, etc.
• Entering and closing work orders.
• Assisting with coding property management invoices.
• Receiving/receipting rental payments.
• Creating, mailing, and preparing notices for residences.
• Assisting with bi-weekly pest control scheduling and mailing out resident notices.
• Perform other duties as assigned.

Benefits

• Opportunities for professional development and growth are available within our organization.
• Full-time employees receive 100% paid medical premiums.
• $50,000 in Life Insurance and Long-Term Disability coverage.
• 12 observed holidays throughout the year.
• 8 floating holiday hours, sick time accrual is set at 96 hours, and vacation accrual begins at 80 hours annually, increasing with tenure.
• Access to our Emergency Assistance Program (EAP) services.
• Receive a free AC Transit Easy Pass for public transportation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed