Property Management Operations Manager

NeighborWorks Umpqua • Roseburg, OR

21h • Hybrid

About The Position

NeighborWorks® Umpqua (NWU) is seeking a Property Management Operations Manager to oversee the daily operations of our housing portfolio. This role ensures efficient property management, strong financial performance, and high tenant satisfaction while leading a team of property managers and maintenance staff.

For over 30 years, NWU has been dedicated to providing quality affordable housing and strengthening communities in Southern Oregon. Our success is driven by a commitment to operational excellence and sustainable housing solutions.

Requirements

• Experience overseeing property management operations, unit turnovers, and vacancy rate improvements.
• Strong understanding of affordable housing regulations, including LIHTC, HUD, and HOME programs.
• Knowledge of budgeting, expense tracking, and financial performance in property management.
• Leadership skills with experience supervising teams and optimizing processes.
• Proficiency in Microsoft Office Suite and property management software, such as Yardi.
• Minimum three years of supervisory experience in affordable housing property management.
• Strong knowledge of regulatory compliance and financial management in property operations.
• Ability to travel to different sites and manage multiple priorities effectively.

Nice To Haves

• Associate degree in management, business, or a related field preferred.

Responsibilities

• Develop and maintain an operational plan that ensures efficient tenant interactions, property maintenance, and compliance tracking.
• Conduct regular site visits to inspect properties, engage with staff, and identify operational improvements.
• Lead weekly team meetings to align property managers and maintenance staff on shared objectives.
• Implement process improvements to optimize unit turnover times, days vacant, and overall occupancy rates.
• Ensure unit turn times, vacancy rates, and rent collections meet organizational standards.
• Monitor operating budgets and assist in budget development and expense management.
• Work with the finance team to track revenue and expenses, ensuring properties operate within financial targets.
• Mediate tenant concerns to ensure timely and fair resolution.
• Partner with Resident Services staff to align operations with tenant-focused programs and initiatives.
• Conduct monthly tenant file audits to ensure compliance with LIHTC, HUD, and other regulatory requirements.
• Provide training and guidance to property management staff on compliance, policies, and best practices.
• Maintain and update departmental policies and manuals in alignment with industry standards.
• Supervise and support a team of property managers and assigned staff.
• Provide technical support for property management software and coach staff on efficient usage.
• Conduct performance evaluations and provide ongoing staff development.

Benefits

• Employer-paid medical, vision, and dental premiums with contributions for dependents.
• 401(k) match contributions.
• Paid leave, including federal holidays, vacation, and sick time.
• HSA, FSA, accident coverage, and legal plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree