Property Management Officer

CIBC • Toronto, ON

6d • Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

Under the direction of the Manager, Property Management & Mortgages, the Property Management Officer will assist with the administration of all real and personal property held in CIBC Trust Corporation’s client accounts. You will be responsible for assisting the team in providing excellent client service while adhering to regulatory/ compliance policies, internal controls and procedures. Ensuring a high level of property management service and assisting with the efficient operation of the Property Management area. You will be responsible for supporting customer requests and providing relevant recommendations when appropriate. The role supports best practices and helps the team achieve their primary objectives, planning and carrying out administrative duties as required. Assist with developing policies and procedures which define the area’s processes and job responsibilities of the staff. Review and recommend changes to existing policies and procedures as required.

Requirements

• Demonstrate exceptional verbal communication and writing skills sufficient to prepare correspondence containing detailed description and explanations to clients or external partners.
• Demonstrate experience in real estate and property management practices.

Nice To Haves

• People Management
• Process Improvements
• Real Estate Management
• Service Requests
• Team Coordination

Responsibilities

• Securement of properties including coordinating initial visits with Trust Officers, Trust and Estate Consultants and External Property Managers.
• Assist the Manager with complex files.
• Assist with the oversight of property inspections and making decisions on what if any work is required.
• Evaluation of real estate agents and the service that they provide to our clients.
• Review all incoming correspondence/instructions from Estate and Trust Consultants, Trust Officers and ensure all supporting documentation is provided.
• Issue written instructions to external property management companies and other service providers to monitor/maintain the properties and minimize risk to CIBC Trust.
• Coordinate appraisals and/or opinions of value.
• Review and support final decisions on appraisal values, liaise with Estate and Trust Consultants and Trust Officers on any discrepancies or other issues.
• Negotiate with real estate agent for best rate of commission.
• Work closely with Trust Offices and External Property Managers to prepare properties for listing and sale including an action plan to deal with contents, utilities, repairs and engaging real estate agents.
• Assist with the sale of properties, review listing agreements, offers and prepare closing documentation to solicitor and cancel utilities.
• Prepare discretionary applications and make recommendations to internal decision-making committee.
• Ensure all reporting is completed within deadlines and update-on-line checklist as required.
• Assist with the management and oversight of external service providers and ensure evaluations are completed.

Benefits

• incentive pay
• banking benefits
• a benefits program
• defined benefit pension plan
• employee share purchase plan
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed