Property Management Office Floater

Affinity Living Communities•Bellingham, WA

15h•$24 - $26•Hybrid

About The Position

Axis Residential is seeking a dynamic and people-focused Property Management Office Floater to support their 55 and older, active adult Affinity Living Communities across Western Washington. The role requires the ability to travel to assigned communities to support and assist with both leasing and operational tasks. The Floater will embody the Axis Residential culture and values, promoting collaboration, accountability, service excellence, and exceptional experiences for prospective residents. Key responsibilities include leasing, marketing, resident relations, administrative support of financial records, and maintaining resident files.

Requirements

Must be a team player who takes a “we over me” approach to building and sustaining relationships with others.
Must be determined, ambitious, and self-motivated.
Highly organized with a strong ability to multi-task and pivot with day-to-day responsibilities.
Ability to take direction and own completion of projects.
Strong interpersonal and relationship building skills.
Strong computer skills, including MS Office, property management software (i.e., Yardi, Rent Cafe), and CRM solutions.
Excellent communication skills; must be proficient in speaking, reading, and writing in English.
Ability to travel regularly to assigned communities.
Willingness to work evenings and weekends as necessary.
High School diploma or equivalency certificate.
Valid driver’s license and insured, operable vehicle.

Nice To Haves

Prior multifamily property management experience preferred.

Responsibilities

Practice professional and relational leasing techniques by connecting with prospective residents through phone calls, emails, walk-ins, and appointments.
Receive inbound phone/email inquiries while listening with intent to gather information from prospective residents to build relationships and curate a personalized and “Affinitized” experience.
Ensure complete and accurate prospect information is collected, entered, and updated in the sales management system on a consistent basis.
Conduct an individualized experience for each tour based on the prospective resident’s needs and interests. Utilize staff members, residents, dedicated time with ambassadors, and tour times aligned with daily activities.
Perform daily, meaningful prospect follow-up in accordance with Affinity expectations and standards through phone calls, personalized next steps, Sales Mail, notes, etc.
Coordinate depositor related creative follow-up and engagement.
Maintain a community culture focused on enhancing our residents’ way of life while providing excellent customer service and a supportive home environment.
Support the community by hosting and participating in onsite community events for residents and prospects.
Build meaningful strategic partnerships with businesses, service providers, and senior housing communities in the local area.
Coordinate and participate in offsite sales and marketing events for potential residents and strategic partners.
Use the on-site property management software applications to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
In partnership with the team, execute marketing activities and events to create and drive traffic to the property, including implementing prospect facing events, resident and realtor referral programs, outreach programs, online and social media marketing tools, and following other property-specific marketing plans, drives, and special programs.
Ensure all online advertisements and postings are accurate and up to date.
Evaluate and shop competitors to understand the competitive landscape and our strategic position relative to the competition.
Complete and maintain all documents required for resident and property files, including background/credit checks, liability insurance, etc.
Observe the condition of the grounds, buildings and model apartment homes on a regular basis and report any irregularities or maintenance needs to the Community Director.
Assist the Community Director in property operations by preparing weekly reports, move-out paperwork, and month-end reports.
Complete daily transactions and financial tasks such as collecting and posting rent deposits, fees, and other payments.
Review resident files and accounting records to determine unpaid and/or late fees owed.
Maintain accurate records, including leasing records, liability insurance, resident and property activities, etc.
Support the leasing and renewal process by ensuring complete and accurate applications, handling transactions, and keeping records organized and accurate.
Assist with credit and background checks, help ensure applications are fully approved prior to move-in, and conduct move-in orientations.
Assist residents with the reporting and recording of maintenance needs.
Comply with all company policies/procedures and Fair Housing Laws.

Benefits

Competitive pay, $24-$26/hour (based on experience).
Quarterly bonus incentive.
Annual performance review with potential merit increase.
Medical, Dental, & Vision insurance - with 100% employer paid monthly premiums for associates.
Flexible Spending Accounts- for healthcare and dependent care.
Disability, AD&D, and Life insurance.
401(k) with 3% company contribution.
Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day.
Employee Assistance Program.
Charitable giving program and community involvement.