Property Management Assistant

Phillips Edison & Company, Inc.•Cincinnati, OH

3d•Onsite

About The Position

The Property Management Assistant is a dynamic role centered around providing exceptional support to Property Managers and enhancing the customer experience for neighbors. This position requires a personable and professional individual who thrives in a service-oriented environment and is able to handle a variety of tasks. The ideal candidate will be organized, proactive, and dedicated to ensuring smooth operations within the property management team. This position is located on-site at the Phillips Edison & Company corporate headquarters in the greater Cincinnati area.

Requirements

1-3 years of administrative assistant experience in a professional setting preferred.
Experience supporting a virtual team a plus.
Excellent computer and technical skills including a high level of competency in the Microsoft Office suite of products (Word, Excel, PowerPoint) and Adobe Acrobat.
Exceptional written and verbal communication skills with the ability to interface professionally with associates at all levels of an organization, both internally and externally.
Strong organizational skills with a proven track record of problem-solving skills in a professional environment.
Positive attitude and ability to maintain a high degree of professionalism and discretion dealing with confidential information.
Must be a self-starter with the ability to adapt to change, set own priorities and meet deadlines in a fast-paced environment.
Demonstrated ability to work independently and as a team.

Nice To Haves

Experience supporting a virtual team a plus.

Responsibilities

Assist Property Manager with day-to-day operations at the center and communicate with vendors and tenants as needed
Maintain and update tenant and vendor contact information
Assist Property Managers with prompt follow up on any open property items
Work inside PECO systems (Nexus/MRI) to research invoices and run financial reports monthly for managers
Upload monthly reports to the proper locations
Communicate daily with Tenants and assist in resolving any ongoing issues while maintaining professionalism and enhancing their customer experience
Research Tenant inquiries & work with the property manager on an appropriate plan for follow-up
Track & maintain inspections relating to property systems
Schedule work orders as requested by the Property Manager
Process Open/close notices for Tenants
Create Service contracts.
Assist in collection of pertinent documents from both Tenants and vendors
Prepare outgoing mail/email. Route incoming mail and courier packages.
Provide utility information to Tenants as needed and complete On/Off Utility Request