Property Management Assistant

Townline Group of Companies•Vancouver, BC

79d

About The Position

Property Management Assistant About Townline The Townline Group is a real estate development company primarily focused in the Lower Mainland and Vancouver Island. Our development and construction portfolios are diverse and consist of mixed-used multi-family and commercial construction, as well as non-market and purpose-built rental housing. Townline is a well-rounded company with proven teams specialized in the areas of Development, Affordable Housing, Finance, Acquisitions, Construction, Sales, Marketing and Customer Care all housed under one roof. Townline has been building homes since 1981 and believe diversity is the cornerstone to our success and longevity. Property Management Assistant assists the Property Manager(s) in the day-to-day operations, leasing, tenant renewals, maintenance and repair coordination, communications and overall management of the properties and tenants.

Requirements

Completion of a high school diploma
Minimum of 1-2 years’ experience working in Property Management and/or the Real Estate industry
General understanding of accounting principles and procedures especially on accounts receivable and payable
Demonstrating maturity, confidence and tact, particularly when dealing with difficult issues or conflict
Strong knowledge of the Residential Tenancy Act
Strong interpersonal skills and communication skills to work with team members from many different departments with competing priorities
Highly reliable with a strong work ethic, attention to detail and excellent organizational skills
Advanced proficiency in Microsoft Office Suite
A team player who works well in a collaborative environment
A willingness to ask questions and a desire to be continually learning
A self-starter who can work independently with minimal

Nice To Haves

Undergraduate degree in Real Estate, Business, or other relevant area of study considered an asset
Experience with Yardi considered an asset

Responsibilities

Accurately drafting correspondence and other documents for clients as directed by the Property or Leasing Manager(s) and within the timeline pursuant to regulations
Proactively following up with Property Managers, Accountants, and other support staff as necessary to provide operation support in the day-to-day implementation of policies and procedures
Working with Property Accountants and the Property or Leasing Manager(s) to assist in the collecting of rents and resolving tenant arrears
Following internal process flow and regulatory guidelines to issue notices as required including such situations as late payments, returned checks or eviction when directed by the Property or Leasing Manager(s)
Consistently inputting and updating client records, related filings and leases ensuring accurate Tenant information is tracked
Providing effective and efficient administration support, including answering phones, accurate and timely record keeping, processing invoices and coordinating support services
Assisting with new client set up and the closing and transition of terminated accounts
Assisting the Marketing Department with task related to the rental portfolio
Ensuring the distribution of financial statements and quality presentation of owner reports and other correspondence to owners and clients within the respective time requirements
Facilitating the response to tenant inquiries and building emergency situations in absence of the Property or Leasing Manager
Following up with accounting department as needed to provide status or information regarding accounts payable, accounts receivable, financial statements
Ensuring client matters are responded to in a timely manner and within regulatory
Undertaking accounts payable and receivable duties in relation to the management of the overall portfolio, including workflow management of the electronic invoicing system (Yardi Elevate P2P)
Other duties as assigned