Property Claims Supervisor-Financial Institution Services Division

Great American Insurance Group•Cincinnati, OH

1d•Hybrid

About The Position

Great American Insurance Group's Financial Institution Services division is seeking a Claims Supervisor to join their team. This role involves coordinating the daily operations of the Claims team, supervising claim investigations, and approving claim settlements and reserves. The company emphasizes a culture of connection, shared learning, and strong relationships, with employees expected to be on-site four days a week. Great American Financial Institution Services provides risk management and product enhancement programs to various lenders and dealers, insuring a wide range of collateral. This position operates under established policies and procedures with limited oversight. The supervisor is responsible for the performance and coaching of their staff, including talent selection, development, and performance management. They will also provide training to new team members and ensure the team's knowledge of insurance policies, coverage, claims procedures, and industry laws and regulations.

Requirements

Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
A minimum of 5 years of experience in property claims handling.
Typically manages 2 or more reports.
Responsible for overseeing team priorities and coordinating daily tasks.
Operates under policies and procedures with limited oversight.
Responsible for performance and coaching of staff and has a participatory role in decisions regarding talent selection, development, and performance management.
Provides training to new members of the team.
Exhibits exceptional analytical, negotiation, and problem-solving abilities.
Ensures the team is knowledgeable of insurance policies, coverage, and claims procedures, and stays updated on industry laws and regulations.

Nice To Haves

Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).

Responsibilities

Coordinates the daily operations of the Claims team, ensuring efficient workflow and productivity.
Supervises the investigation of claims to confirm coverage and to determine damages.
Reviews and approves appropriate claim settlements/reserves within prescribed authority.
Advises team members on handling claim files and extends settlement authority as needed after thorough review.
May set reserves and provide recommendations or reports for Corporate Claims or senior management.
Performs other duties as assigned.