Property Claims Representative

MutualONE • West Perth, ON

2d • CA$55,000 - CA$70,000 • Hybrid

About The Position

We are looking for an experience Property Claims Representative who will be responsible for navigating the claims process through investigation and evaluation of the loss to final settlement of claim. This is a full-time hybrid role based out of Seaforth Ontario, reporting to the Manager of Claims Services. The successful candidate will be a self starter, detail-oriented problem solver with strong communication skills and a member-first mindset.

Requirements

• Minimum 2 to 5 years in property claims handling experience
• University Degree or post-secondary education related to insurance
• Completion of Chartered Insurance Professional (CIP) designation or enrollment in the program
• Equivalency in combination of education and experience will be considered
• Highly capable with computer systems/software including Microsoft Word, Excel, Outlook, etc.
• Successful candidates must be able to pass a comprehensive background check
• A vehicle, valid Driver’s License and insurance are required.

Nice To Haves

• Experience in construction or trades, farming (agribusiness or equipment), or other relevant transferable knowledge is an asset
• Proactive and positive approach to customer service
• Excellent conflict resolution and negotiation skills
• Sense of urgency and responsiveness
• Sound decision making and problem-solving skills
• Superior verbal and written communication skills
• The ability to travel on short notice within our primary territory
• Ongoing commitment to education and learning

Responsibilities

• Evaluating claims by conducting thorough investigations; determining coverage and validity of claims, interviewing, and communicating with members, scene investigations
• Attend loss locations to investigate claim, including taking statements, photographs, and identifying scope of loss
• Providing exceptional customer service and support to our members throughout the claims process
• Evaluate liability, salvage and subrogation exposure and potential
• Coordinate with contractors, appraisers, and other experts as required
• Act as claims examiner on claims assigned to independent adjusters
• Maintain adequate reserves and accurate records based on company standards and procedures
• Negotiate settlement and issue payments for claim
• General support of claims area and special projects as required

Benefits

• A flexible hybrid work environment
• A rewarding career and comprehensive compensation & benefits package
• Training, education, and career advancement opportunities
• A work environment that is fun and friendly and supports a healthy work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree