Property Claims Adjuster II, Field

Intact FC • Ottawa, ON

32d • Hybrid

About The Position

As a Property Claims Adjuster II- Field, you’ll be at the heart of what we do best: helping people. You’ll work alongside a passionate and diverse team of adjusters who are experts in helping customers get back on track after a loss. Your empathy and impressive skills will be a great addition to our team, and we’ll give you exciting opportunities to investigate and manage complex claims and losses for both our personal and commercial lines of business. Plus, we have multiple different roles within Claims, and that means tons of opportunity for you to grow your career in ways that are meaningful for you.

Requirements

• 1 to 5 years experience handling personal and/or commercial property claims.
• University degree or college diploma and/or equivalent business experience.
• A valid Class ‘G’ drivers license with a good driving record.
• Ability to travel on short notice.
• You are an excellent communicator with a passion for customer service.
• You are highly knowledgeable of personal and/or commercial insurance products.
• You are a skilled investigator and critical thinker.
• You are a self-motivated goal seeker; you love a fast pace and interesting challenges.
• You are an independent, analytical expert who can problem solve under pressure.
• You are an organizational ace – You keep detailed documents, records of interviews with policy holders and witnesses, research, reports, and communications.
• You are an outcome owner who can take appropriate action and be accountable for their decisions.

Nice To Haves

• Previous experience in the field is an asset.

Responsibilities

• Conduct on-site inspections and investigate low complexity personal and commercial lines claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties
• Handle Field tasks on behalf of telephone adjusters.
• Provide a superior quality of customer service to external and internal customers.
• Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.
• Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims, while managing costs efficiently and effectively
• Build relationships and collaborate with different teams including our rely partners, engineers, appraisers, underwriting and legal.
• Stay in the know about current insurance products and trends in appraisal and investigation techniques and services.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Salary range (but not limited to): 69,200 - 84,600
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 7.5%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Opportunity to receive guaranteed income for life via our defined benefit pension plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees