Property Casualty Program Manager
Holmes Murphy•Waukee, IA
•Onsite
About The Position
Step into a high-impact role with Innovative Captive Strategies (ICS) as a Program Manager, PC based in Waukee, where you’ll own and optimize the performance of client captive insurance programs. You’ll partner closely with clients, agents, and internal teams to lead renewals, audits, and key workflows while delivering insights that drive smarter decisions and stronger outcomes. If you thrive on ownership, collaboration, and making a measurable impact, this is your chance to play a pivotal role in shaping successful programs.
Requirements
- Minimum 7 years providing customer service in a company or agency environment.
- Active state specific Property Casualty Insurance agent’s license required or the ability to acquire license within three months of hire.
- Understand captive insurance principles and practices and insurance coverages to consult clients on meeting their strategic needs, including risk transfer, financial elements, relevant parties, and business flows and transactions.
- Actively invests in enhancing defined workflows, including related processes, procedures, and deliverables, and utilizing resources to deliver a world class client experience and adhering to compliance requirements.
- Actively fosters relationships by seeking to understand appropriate parties, prioritizing problem solving, and collaborating to deliver unique and impactful solutions.
Nice To Haves
- College degree preferred.
- Captive insurance experience preferred.
Responsibilities
- Serve as a primary point of contact for agency partners and clients, handling day-to-day questions and support needs
- Lead and manage key processes such as annual renewals, premium audits, endorsements, and invoice approvals
- Partner cross-functionally to analyze tail liability and support overall program strategy
- Collaborate with the Sales team to evaluate and guide renewal decisions
- Prepare and coordinate materials for internal and external captive board meetings
- Build and strengthen relationships with agents and clients, especially during new client onboarding
- Interpret and clearly communicate captive financials, including equity, assessments, large losses, and distributions
- Explain and support risk management programs for clients and partners
- Review, analyze, and summarize data to inform decisions and improve program performance
Benefits
- health, dental and vision
- Paid Parental Leave and supportive New Parent Benefits
- Company paid continuing Education & Tuition Reimbursement
- 401k Profit Sharing
- Generous time off practices in addition to paid holidays
- paid Volunteer time off
- employee matching gifts to charities
- Inclusion & Belonging Programs
- paid Diversity Day time-off option
- Consistent merit increase and promotion opportunities
- Discretionary bonus opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
