Property & Casualty Operations Manager

M3 Insurance•Madison, WI

1d•Hybrid

About The Position

As a Property & Casualty Operations Manager at M3, you'll be at the forefront of our P&C Client Services operations, leading and developing a dynamic team of Client Service professionals. This role offers an exciting combination of strategic leadership, team development, and client service excellence, making it an ideal opportunity for ambitious managers looking to make a transformative impact in a growing organization.

Requirements

Bachelor's degree in business from a four-year college or university, or equivalent combination of education and experience.
Minimum of 5 years related management, supervisory and property and casualty insurance industry experience is preferred.
Valid Driver's License required.
State specific Insurance License required.
Demonstrated management experience in financial acumen, coaching/consulting, conflict resolution, and talent management.
Exceptional written and verbal communication skills with excellent analytical abilities.
Demonstrated proficiency in Microsoft Windows based software applications, including Word, Excel and PowerPoint.
Strong strategic leadership skills with ability to communicate M3's vision and mission clearly to all employees.

Responsibilities

Take ownership of P&C Client Services operations, providing leadership and development support to ensure exceptional service delivery and professional growth across the team.
Drive performance excellence through continuous evaluation, coaching, and feedback, ensuring agency professionalism and high-level technical and professional expertise.
Design and implement workflow procedures and compliance standards that enhance service quality and operational efficiency.
Foster strong relationships with Client Executives and Carrier partners, serving as a key facilitator for client and carrier resolution while maintaining M3's reputation for excellence.
Champion M3's Vision, Strategies, Values, and Goals, creating an environment that supports employee growth and empowers team members to contribute meaningfully to organizational success.