Property/Casualty Agency Service Specialist

Midwest Family Mutual Insurance Company • Urbandale, IA

8d • Remote

About The Position

Midwest Family Mutual is seeking an experienced, customer-focused individual to join their Agent Service Center team. This role is responsible for accurate and timely data entry and application processing, while providing excellent customer service to independent agents and insureds. The position requires a minimum of 3 years of property/casualty insurance experience, with a strong emphasis on commercial lines, customer service, and experience in a heavy call environment. This is a remote, work-from-home desk position that requires the ability to work independently and as part of a remote team. A dedicated home office space and a wired high-speed internet connection are mandatory. Midwest Family has maintained a remote work environment since 2006 and has no plans to return employees to a physical office. The work hours are 10:00 am – 7:00 pm CT, Monday – Friday, with occasional overtime.

Requirements

• 3+ years of P&C Insurance experience required.
• Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.
• Excellent customer service and call center experience required.
• Strong organizational skills and attention to detail.
• Excellent data entry skills.
• Must be able to work independently and be self-motivated.
• Create and maintain a high-quality work environment.
• This is a full-time, remote position that will require dependable high-speed cable/DSL Internet, a dedicated home office space and travel to the IA office on occasion.
• Ability to work until 7:00 PM CST and have the flexibility to occasionally work during the hours of 7 am - 7 pm to cover PTO.

Nice To Haves

• Insurance education/designations is a plus – i.e. INS, CPCU, CIC

Responsibilities

• Timely review and processing of commercial quotes and new business applications.
• Answer billing questions and process payments for customers.
• Assist agents as needed through various means including incoming calls, email, live chat/instant messaging.
• Assist agents with personal lines changes and quotes.
• Work closely with the Underwriting and Marketing departments, and other areas within the company to deliver upon our mission statement.
• Provide exceptional customer service and quality of work in a fast-paced environment.
• Other functions may be assigned as business conditions change.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED