Property Care Team Lead
About The Position
As a Property Care Team Lead, you will be responsible for ensuring that every guest has an EXTRAordinary hospitality experience. This role involves leading training and onboarding for Inspectors and Portfolio Managers, coaching various teams (Inspectors, Portfolio Managers, Housekeeping, and Maintenance), and guiding Portfolio Managers in identifying and tracking maintenance and vendor activities. You will also define, implement, and monitor quality standards, SOPs, and inspection flows, and develop and execute a Quality Plan based on real-time feedback, reviews, recoveries, and extra service opportunities. Additionally, you will lead morning meetings, support cross-team alignment, and oversee owner arrivals with an ownership lens, partnering with Operations to review and follow up on 30/60/90-day plans.
Requirements
- Strong leadership and coaching skills.
- Passion for talent development and continuous improvement.
- High attention to detail and commitment to quality.
- Ability to inspire accountability, ownership, and collaboration.
- Self-motivated professional able to work in a high-paced environment.
- Positive attitude and a strong desire to be part of a growing team.
- Customer service-minded.
Nice To Haves
- Experience in hospitality, property management, or operations leadership.
- Bilingual: English/Spanish.
Responsibilities
- Lead training and onboarding for Inspectors and Portfolio Managers.
- Coach Inspectors, Portfolio Managers, Housekeeping, and Maintenance teams.
- Guide Portfolio Managers in identifying and tracking maintenance and vendor activities aligned with quality standards.
- Define, implement, and monitor quality standards, SOPs, and inspection flows.
- Develop and execute a Quality Plan based on real-time feedback, reviews, recoveries, and extra service opportunities.
- Lead morning meetings and support cross-team alignment.
- Oversee owner arrivals with an ownership lens.
- Partner with Operations to review and follow up on 30/60/90-day plans.
Benefits
- Annual salary: $40,000
- Quarterly bonus: $800
- 5-day salaried workweek
- Growth opportunities within a people-first, hospitality-driven culture.
- Paid vacation days
- Paid holidays
- Medical insurance discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
