Property Administrator, Site

Hazelview Properties•Calgary, AB

20h•Onsite

About The Position

The Property Administrator is primarily responsible for the general administration and oversight of the property and to ensure that a superior level of co-operation, service and support is provided to Residents thereby ensuring that Hazelview Properties is the preferred landlord of choice.

Requirements

Completion of High School or general education degree (GED)
2+ years of related experience in a customer service or related role
Computer skills (Microsoft Office Suite, Yardi, Email, Internet)
A commitment to "Best in Class" Customer Service
A professional demeanor with strong communication skills
A demonstrated high degree of integrity, discretion and confidentiality
Ability to accurately listen, understand and respond to issues appropriately
Ability to work and act independently using good judgment
Ability to remain calm and focused in high pressure situations
Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines
Excellent problem-solving capabilities
Actively championing diversity and inclusion

Nice To Haves

Exposure to multi-residential or other related industry asset class would be considered an asset
Knowledge of current laws, legislation and rights concerning residents would be an asset

Responsibilities

Ensure that a superior level of co-operation, service and support is provided to residents
Promptly respond to resident issues and service requests
Be available to residents for general inquiries about living in their suite, building and community
Oversee and coordinate all office administration, including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk-in visitors
Provide information to residents and ensures all resident concerns are acted upon in a timely manner
Draft collection notices, and monitor petty cash expenditures
Ensure terms of the lease agreements are met and administer damages/security deposits and charges
Provide Building Managers with lists of leases coming up for renewal
Assist the Regional Manager on any pending projects and assignments
Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
Take in vacancy notices, review rent ready and vacancy reports, age receivables and rent roles
Attend hearings or be involved in hearings including creating files, preparing evidence and gathering back-up materials
Processing all Capital Quotes, prepares Purchase Orders and includes in tracking sheet
Any special projects as arise
Responsible for day-to-day operations of the building (general maintenance and cleaning)
Receives and schedules service requests
Responsible for “move-in, move-out” procedures
Assist in training on-site Team Members (Assistant Building Managers, Maintenance Associates and Cleaners) on operational procedures
All other duties within the scope of the job, as requested by management.
Assist and oversee Payscan process
Review all rental applications, lease agreements or change in status forms to ensure they are complete and accurate and submit to lease administration at head office for entry
Facilitate review of rent rolls and aged accounts receivables as required by head office
Processing of all correspondence as required under local housing laws and regulations (i.e. N4's, L1's, Releve 4, etc.)