Property Adjuster - Field Estimating - Fairfax, VA

Allstate•USA - VA (Remote), VA

3d•$60,000 - $117,700•Hybrid

About The Position

As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

Residency within the posted location is mandatory for this role.
Willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.
Valid driver's license and willingness to travel as part of the job requirements.
2 years' previous experience as an outside adjuster is highly desired.
Previous experience as an outside adjuster is highly desired.
Proficiency in using Xactimate and other relevant software for estimating.
Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
Excellent communication and interpersonal skills to provide exceptional customer service.
Ability to travel to customers' homes and handle virtual claims countrywide effectively.
Detail-oriented and organized, with a focus on delivering high-quality work.
Must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment if holding an active insurance license.
Must formally surrender resident producer license if applicable when instructed by the licensing team.

Nice To Haves

Applicable active licenses needed for this role may include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Responsibilities

Travel to customers' homes to conduct on-site inspections.
Investigate coverage.
Prepare estimates.
Settle claims promptly and efficiently.
Handle virtual claims countrywide.
Leverage platforms and software such as Xactimate and ClaimsX Video Collaboration.
Focus expertise on water losses.
Provide compassionate, clear, and committed partnership in each claim.
Confidently and independently investigate property claims.
Perform detailed reviews of damage and interpret policies to determine coverage.
Use phone, emails, and video chat with customers to facilitate the claims process.
Incorporate a specific approach to claim handling to offer customer communication preferences.
Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants.
Utilize multiple tools including estimate tools, job aids, and additional settlement platforms.
Execute policies along policy agreements.
Keep a clear record of work in a claims system.
Ensure timely and accurate documentation is completed.

Benefits

Comprehensive training program to build a claims foundation and understand systems and processes.
Ongoing training opportunities for continuous improvement.
2 weeks of training in Dallas, TX.
May be eligible for a $1,000 Licensing Sign on Bonus.
May qualify for a company car based on annual work mileage.
Mileage reimbursements for personal vehicle usage during work.
Benefits package from Day 1 of employment.
Total Rewards package includes competitive pay with support for continuous development and career advancement.
Flexibility in scheduling.
Time off policy to support work/life balance.
Initial and ongoing training.
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help balance work with life.
Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for eligible remote workers.