Property Adjuster - Field Estimating - Houston, TX

Allstate • Houston, TX

5d • $70,000 - $115,000 • Hybrid

About The Position

As a Field Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

• Willing and able to carry a 50-pound ladder
• Able to access up to a 6/12 pitch on either a one to two-story roof
• Valid driver's license
• Willingness to travel as part of the job requirements
• Attend 2-weeks of training in Dallas, TX
• Obtain an adjuster and/or an appraiser license within 60 days of hire (if applicable)
• Terminate all existing appointments prior to onboarding and not hold any outside appointments at any point during employment (if licensed)
• Formally surrender resident producer license when instructed by the licensing team (if applicable)
• Have a dedicated, private workspace free from distractions when working from home
• Reliable internet with minimum speeds of 50 MB download and 5 MB upload

Nice To Haves

• Reside within 30 miles of Houston, TX
• 2-3 years previous experience as an outside adjuster
• Proficiency in using Xactimate and other relevant software for estimating
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements
• Excellent communication and interpersonal skills to provide exceptional customer service
• Ability to travel to customers' homes and handle virtual claims countrywide effectively
• Detail-oriented and organized, with a focus on delivering high-quality work
• Residency within the posted location is mandatory for this role

Responsibilities

• Traveling to customers' homes to conduct on-site inspections
• Investigating coverage
• Preparing estimates
• Settling claims promptly and efficiently
• Handling virtual claims countrywide
• Leveraging platforms and software such as Xactimate and ClaimsX Video Collaboration
• Focusing expertise on water losses
• Caring, empowering, and restoring customers
• Being compassionate, clear, and a committed partner in each claim
• Independently investigating property claims
• Performing detailed reviews of damage
• Interpreting policies to determine coverage
• Using phone, emails, and video chat with customers
• Offering customers their preference of communication
• Evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants
• Incorporating tactics in handling challenging and complex situations
• Utilizing multiple tools to get the job done in a fast-paced environment
• Protecting the company financially by executing policies along policy agreements
• Keeping a clear record of work in a claims system
• Ensuring timely and accurate documentation is completed

Benefits

• Time off
• Healthcare
• Retirement
• Competitive pay
• Support for continuous development and career advancement
• Flexibility in scheduling
• Time off policy that helps support work/life balance
• Initial and ongoing training
• 401K/pension
• Education reimbursement
• Programs to help balance work with the rest of your life
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
• Monthly connectivity reimbursement for eligible remote employees
• Mileage reimbursements for personal vehicle usage during work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed