Property Adjuster - Catastrophe Virtual Estimating

Allstate • USA - TX (Remote), TX

1d • $56,000 - $115,000 • Remote

About The Position

This job is responsible for investigating, negotiating and settling complex property damage and liability insurance claims. The consultant uses high resolution photographs provided by virtual imagery solutions to identify damages and write a damage estimate from a virtual setting. This individual reviews the insurance policy, evaluates damages, determines loss coverage, and authorizes payments. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. As a Virtual Property Adjuster, you will play a crucial role in providing exceptional service to our policyholders. Working remotely from your home office, your primary responsibilities will include virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You’ll interface with customers, contractors, and vendors through platforms such as Xactimate, ClaimsX Video Collaboration, phone, email, and text. This role places a specific focus on wind and hail claims, ensuring our customers receive top-notch support and resolution.

Requirements

• At least 3+ years Property Field Claims Experience
• Familiarity with Xactimate and other virtual assessment tools.
• Strong analytical skills to assess damages and determine coverage.
• Excellent negotiation and communication skills.
• Ability to work independently and manage time efficiently in a virtual environment.
• Attention to detail and a commitment to high-quality claim resolutions.
• 50 MBPS download and 5 MBPS upload internet speed.
• Wired internet connections are recommended for optimal experience and may be required for certain customer-facing roles.
• A dedicated, private workspace free from distractions, along with appropriate desk and seating.
• Regular, predictable attendance is an essential function of this job.

Nice To Haves

• Licensing may be required within 60 days of hire, including passing a background check with the Department of Labor.

Responsibilities

• Investigate, negotiate and settle complex property damage and liability insurance claims.
• Use high resolution photographs provided by virtual imagery solutions to identify damages and write a damage estimate from a virtual setting.
• Review the insurance policy, evaluate damages, determine loss coverage, and authorize payments.
• Provide work guidance and direction to less senior employees and provide mentoring and coaching to the team.
• Virtually inspect damages, investigate coverage, prepare estimates, and settle claims promptly and accurately.
• Interface with customers, contractors, and vendors through platforms such as Xactimate, ClaimsX Video Collaboration, phone, email, and text.
• Focus on wind and hail claims.
• Lead with empathy and be a compassionate, clear, and committed partner in each property claim.
• Confidently and independently investigate property claims, perform detailed damage reviews, and interpret policies to determine coverage.
• Use phone, email, and video chat to guide customers through a fast, fair, and easy claims process.
• Tailor communication to customer preferences and keep them updated.
• Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants, using sound legal and business practices—even in challenging or complex situations.
• Use multiple tools in a fast-paced environment, including estimate tools, job aids, and settlement platforms, while applying sharp critical thinking skills.
• Protect the company financially by executing policies accurately and maintaining clear documentation in the claims system.
• Use high-resolution photographs and advanced video technology to collaborate with onsite vendors and write damage estimates virtually.
• Conduct detailed property reviews and write estimates to capture the extent of damages.
• Review policies and explain coverage and estimates to customers.
• Communicate empathetically and guide customers through the claims process.
• Negotiate settlements in accordance with business unit standards.
• Use data and analytics to support decision-making.
• Complete and review contents inventory, pricing, and mitigation bills.
• Inspect and estimate damage from water, hail, smoke, or fire.
• Investigate and verify moderately to occasionally complex coverage and policy information.

Benefits

• Monthly connectivity reimbursement to help offset internet costs.
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed