Properties & Services Manager

Hope Solutions•San Pablo, CA

2d•$78,000 - $101,000•Onsite

About The Position

The Properties & Services Manager (PSM) provides strategic and operational leadership for El Portal Place, overseeing supportive services and property-based operations to maintain a safe, stable, service-enriched housing environment. The PSM leads the on-site team in delivering trauma-informed, Housing First services and provides 24/7 operational oversight of the property. The role calls for adaptability and responsiveness to resident needs, along with effective collaboration with interdisciplinary teams and community partners. The PSM leads a case management and property management team providing on-demand supportive and property management services. These services include personalized service plans, assessments tailored to individual needs, support for behavioral changes and daily functioning, connections to medical, mental health, recovery, financial and legal services, and constructive relationships with community partners to help prevent housing loss and promote resident stability and long-term success. The role emphasizes quality assurance and helping residents secure and sustain permanent housing in the community. The PSM collaborates with stakeholders including the Health, Housing, and Homeless Department, the Housing Authority of Contra Costa County, HUD, and community-based providers. The position is site-based, primarily at El Portal Place, and includes leadership, program oversight, data, administrative, supervisory, and resident-facing responsibilities. Evening meetings, on-call work, after-hours work, and backup coverage for other team members may be required.

Requirements

Passion for and demonstrated experience working successfully with vulnerable populations, especially homeless families or individuals with mental disabilities.
Knowledge of and belief in the Housing First philosophy and strategies.
At least four years of experience in a human services field and/or supportive housing or property management; experience with housing retention barriers such as substance abuse, mental health, and income challenges is preferred.
Bachelor of Arts degree in a field applicable to Hope Solutions social services and/or property management duties.
Knowledge of Fair Housing law and its application.
Outstanding written and verbal communication skills.
Computer proficiency with Microsoft and database applications.
Must have an operational vehicle, auto insurance, and a valid California driver's license, and be willing to drive for work.
Must pass LiveScan screening and a TB test.
Must be authorized to work in the United States without sponsorship.
Ability to climb stairs, walk with consumers up to one-half mile, perform desk-based duties for up to three hours at a time, occasionally lift and carry up to 25 pounds, and drive at night when needed.
Ability to maintain client confidentiality and comply with HIPAA requirements and applicable laws and regulations.

Nice To Haves

HUD Certified Occupancy Specialist certification.
Experience providing high-quality program management and staff supervision or oversight.
Extensive knowledge of Contra Costa housing resources and real estate.
Knowledge of HIPAA/HITECH laws.
Bilingual English/Spanish.

Responsibilities

Participate actively in the Hope Solutions Management Team.
Maintain relationships with County leadership, contract liaisons, community stakeholders, and internal teams to support program operations and resident needs.
Represent Hope Solutions with community stakeholders as assigned; this may require evening meetings.
Assist with planning and implementing new programs as opportunities arise.
Provide timely and accurate data-driven, trauma-informed, collaborative reporting on program status, outcomes, and emerging issues to leadership.
Maintain an on-site leadership presence during work hours unless off-site meetings are scheduled.
Participate in or oversee comprehensive psychosocial, life skills, and financial assessments.
Ensure supportive mental health interventions, including mental health crisis management, as needed.
Address resident concerns and payment issues using a trauma-informed approach and partner with support services staff to arrange additional resident support as needed.
Provide case conferencing, strategize service delivery, review action and housing plans, and review service documentation.
Support direct reports in applying Housing First principles and delivering strength-based, trauma-informed services; collaborate with the VPP and Human Resources to identify and plan staff training.
Provide mediation and advocacy with staff on behalf of clients to help obtain or maintain housing.
Develop relationships with providers who can provide adjunct support to program efforts.
Fill unit vacancies within 45 days, keep applicants and residents informed, and ensure new residents meet their Case Manager, receive a needs assessment, and complete an Action Plan within two weeks of move-in.
Oversee annual and interim resident income recertifications and rent calculations in accordance with HUD requirements.
Procure janitorial, general contractor, trade, and landscape services for maintenance and construction, repair, or rehabilitation work; ensure staff oversee and inspect work and that non-urgent repairs are completed within two weeks.
Ensure resident units are inspected consistently according to HUD Housing Quality Standards requirements.
Ensure service documentation is entered within 72 hours of each service contact and incident reports within 24 hours.
Enter participant enrollments and exits in HMIS within 72 hours and annual assessments within 30 days of annual deadlines.
Maintain accurate Apricot and AppFolio data, reports, and resident financial records; work with Finance on reconciliations and corrections.
Review monthly and quarterly program data, confirm progress toward targets, and recommend course corrections.
Partner with the Vice President of Programs on regular budget planning and preparation for budget and program review meetings with Finance.
Apply cultural responsiveness, respect cultural and identity-based differences, and support social and housing justice.
Complete new employee onboarding, including reading and discussing a chapter of The Color of Law.
Represent Hope Solutions professionally and ensure compliance with organizational policies, program standards, outcome requirements, and applicable local, state, and federal regulations, including Fair Housing laws.
Maintain professional and ethical standards regarding confidentiality, HIPAA compliance, client rights, advocacy, and safety.
Assist with distributing client satisfaction and feedback surveys.
Attend required staff, supervision, consumer case conference, and interagency linkage meetings.
Complete administrative paperwork and reports accurately and on time.
Provide on-call, after-hours, and backup work for other team members when required.
Perform other assigned duties.
Make home visits to residents in second- or third-floor apartments without elevators and climb stairs.
Accompany consumers on walks to local resources up to one-half mile.
Perform desk-based administrative tasks, including computer work, documentation, calls, and communications, for up to three hours at a time.
Occasionally lift and carry objects weighing up to 25 pounds.
Drive an automobile, including at night, and transport oneself and consumers to appointments or consumer homes.