Propane Service Technician (Vars)

Avenir Energy•Ottawa, ON

10d•Onsite

About The Position

Avenir Energy Ltd. is the second largest and fastest growing propane distribution company in Canada, operating as a fast-moving, customer-facing, field-based business coast to coast. The company aims to be the undisputed propane leader in North America, driven by its 400+ team members. Avenir Energy Ltd. is seeking a G1 or G2 Propane Service Technician to join its dynamic team. In this role, the technician will work hands-on in the installation and maintenance of propane appliances and storage equipment, while providing top-tier customer service. With a minimum G2 certification (and a willingness to acquire LP endorsement within 18 months of employment), the successful candidate will have the opportunity to grow their skills and contribute to a company committed to operational excellence and customer satisfaction. This role offers the chance to advance a career in a fast-paced, team-oriented environment, contributing to the company's growth and innovation in the propane industry and maintaining its reputation as a trusted service provider across Canada.

Requirements

Minimum G2 certification required, with a willingness to acquire LP endorsement within the first 18 months of employment.
Minimum of 2 years of experience in a service technician role, ideally with multi-certificate qualifications.
Strong customer service skills with the ability to communicate effectively and maintain positive client relationships.
Clean driving record is a must.
Ability to promote and “up-sell” company services during service calls, helping to drive branch performance and customer satisfaction.
Strong problem-solving skills and the ability to work independently while following company guidelines.
Excellent organizational skills, with the ability to complete required paperwork and documentation accurately and on time.
Commitment to safety protocols and the ability to work in compliance with all company policies.

Nice To Haves

Other trade certificates (e.g., air conditioning, sheet metal, etc.) are considered an asset.
DZ license is considered an asset.

Responsibilities

Install and maintain a wide variety of propane appliances and storage equipment.
Provide expert service and maintenance to various brands of heating equipment in the field, ensuring customer systems run efficiently and safely.
Participate in on-call shifts during regular and off-business hours to ensure timely customer service and issue resolution.
Plan and execute service calls efficiently, ensuring all work is completed on time and to customer satisfaction.
Promote company offerings to customers, identifying sales opportunities during service calls to help meet branch revenue targets.
Deliver exceptional customer service by addressing client concerns, explaining repairs, and maintaining a professional demeanor.
Complete all required paperwork, including daily, weekly, and monthly reports, in alignment with company policies and procedures.
Follow company policies and safety protocols, including the use of personal protective equipment (PPE), to ensure all tasks are performed safely.
Conduct site-specific hazard assessments as required by company safety policies and report any unsafe acts or conditions when identified.
Perform daily, weekly, and monthly vehicle inspections to ensure company vehicles are in proper working order, clean, and presentable to uphold the company image.
Uphold the highest standards of service and safety while representing Avenir Energy in the field.