Propane Service Foreman

Dead River Company • Portland, ME

18h • Onsite

About The Position

The Propane Service Foreman supervises and participates in the installation and repair of heating equipment to ensure a high level of customer satisfaction while ensuring an efficient and profitable operation. This role involves managing service technicians, ensuring quality work, and maintaining a skilled workforce. The Foreman also stays updated on industry advancements, oversees vehicle maintenance, and provides cost estimates for installations. A strong emphasis is placed on leadership, customer service, and safety.

Requirements

• A high school diploma or equivalent is required.
• The Service Foreman must have a Master License.
• Familiar with all types of heating equipment and the equipment and tools necessary for service and installations.
• Leadership skills and a desire to lead and train.
• Strong communication and interpersonal skills.
• Focused on customer service.
• Technical, mechanical and analytical (troubleshooting) skills.
• Ability to work independently and in a dynamic environment.
• Dependability.
• Delegation and follow-up skills with an emphasis on quality control.

Nice To Haves

• Two to four years of supervisory experience is preferred.
• Prior working knowledge of the petroleum industry is a plus.

Responsibilities

• Supervises and participates in the installation and repair of heating equipment.
• Assumes responsibility for the overall performance and management of service technicians.
• Ensures that work assignments are completed correctly and efficiently.
• Assures proper training and development of technicians in the service department.
• Keeps abreast of technological improvements and/or changes relating to the petroleum equipment industry.
• Strives for a high level of productivity through quality control and timeliness of completed work projects.
• Inspects the work of service technicians for quality control purposes and provides guidance and performance feedback.
• Maintains written performance documentation on technicians.
• Reconciles customer complaints and ensures proper resolution.
• Assumes responsibility, as needed, for the maintenance of service department vehicles.
• Ensures that service technicians maintain vehicle cleanliness and inventory according to company guidelines.
• Provides cost estimates for internal parts and labor on equipment installations when requested.
• Sets an example of a high standard of corporate image.
• Works to develop a sense of teamwork among all technicians.
• Performs other work-related duties as assigned.
• Oversees the safe use of company service vehicles and all aspects of service technician safety.

Benefits

• Paid weekly!
• Health Insurance – Premiums as low as $6 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees