Propane Account Specialist

Dead River Company•Portland, ME

6d•Onsite

About The Position

The Propane Account Specialist is responsible for winning new propane customers and providing an exceptional new customer experience. This role involves answering inbound calls and inquiries from prospective customers, as well as following up on leads through outbound calls and email. The specialist will answer customer questions, schedule new customer propane tank sets, and follow up with customers post-setup to ensure a positive experience.

Requirements

Minimum 2 years’ experience using telephone sales techniques in a call center environment.
Demonstrated ability in sales and supporting business development teams.
Strong working knowledge of Microsoft Office.
Advanced skills in MS Excel.
Knowledge of basic accounting.
Ability to learn and adapt to industry systems such as SalesForce.com, E-3 and Destwin.

Nice To Haves

Enthusiasm and desire to provide outstanding customer service.
Ability to build strong business relationships.
Self-motivated and results oriented.
Drive to win the business of prospective customers using a consultative selling approach.
Problem-solver and continuous learner.
Effective written and verbal communication skills.
Organizational capabilities with high attention to detail in a fast-paced environment.

Responsibilities

Win new propane customers.
Provide an exceptional new customer experience.
Answer inbound calls and inquiries from prospective customers.
Follow up on leads through outbound calls and email.
Answer customers' questions.
Schedule new customer propane tank sets.
Follow up with customers at the end of their set up to ensure they had an exceptional experience.