Propane Account Specialist

Dead River Company•Portland, ME

5d•Onsite

About The Position

The Propane Account Specialist is responsible for winning new propane customers and providing an exceptional new customer experience – one that they will want to rave about to their friends and family. You will win new customers by answering inbound calls and inquiries from prospective customers as well as following up on leads through outbound calls and email. You will be expected to answer customers’ questions, schedule new customer propane tank sets, and follow up with customers at the end of their set up to ensure they had an exceptional experience.

Requirements

Minimum 2 years’ experience using telephone sales techniques in a call center environment
Demonstrated ability in sales and supporting business development teams
A strong working knowledge of Microsoft Office is required with advanced skills in MS Excel
Knowledge of basic accounting
The ability to learn and adapt to industry systems such as SalesForce.com, E-3 and Destwin is required

Nice To Haves

Have the enthusiasm and desire to provide outstanding customer service and build strong business relationships
Be self-motivated and results oriented
Have the drive to win the business of prospective customers using a consultative selling approach
Be a problem-solver, and continuous learner
Have effective written and verbal communication skills
Have organizational capabilities with high attention to detail in a fast-paced environment

Responsibilities

Win new propane customers
Provide an exceptional new customer experience
Answer inbound calls and inquiries from prospective customers
Follow up on leads through outbound calls and email
Answer customers’ questions
Schedule new customer propane tank sets
Follow up with customers at the end of their set up to ensure they had an exceptional experience