Promotions Supervisor

Downstream Casino Resort•Quapaw, OK

7d•Onsite

About The Position

This role is responsible for leading the day-to-day execution of all casino promotions, drawings, tournaments, kiosks, giveaways, and special events. The Promotions Supervisor ensures that all promotions are conducted accurately, consistently, and in accordance with approved rules, Internal Controls, and Gaming Commission requirements. This position coordinates all operational aspects of promotional events, verifies setups and prize inventory, monitors promotions in real-time, and resolves operational issues while maintaining a positive guest experience. Additionally, the role involves conducting promotional drawings, maintaining promotional calendars, training Promotions Representatives and other department employees, and assisting guests with understanding promotional details. The supervisor is also responsible for developing training materials, maintaining accurate records, identifying operational risks, serving as a liaison between Marketing and other departments, and participating in planning and evaluation meetings. The role requires maintaining strict confidentiality, adhering to company policies, delivering exceptional guest service, resolving guest concerns, and creating a fun and welcoming atmosphere. The Promotions Supervisor also evaluates promotional effectiveness, identifies opportunities for process improvement, and assists with testing new technologies.

Requirements

Associates degree in Marketing or commensurate experience required.
Prior supervisory experience required.
Scheduling flexibility and dependability required.
Excellent quantifiable customer service skills and dependability required.
Must be able to type minimum of 40 words per minute.
Ability to operate a personal computer and analyze data.
Must possess excellent communicate skills.
Ability to write and speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to be approved for and maintain a valid gaming license.
Must be able to read, write speak, and understand English.
Must be able to respond to visual and aural cues.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Nice To Haves

Minimum 3 years’ experience working promotions/events preferred.

Responsibilities

Lead the day-to-day execution of all casino promotions, drawings, tournaments, kiosks, giveaways, and special events.
Ensure promotions are conducted accurately, consistently, and in accordance with approved rules, Internal Controls, and Gaming Commission requirements.
Coordinate all operational aspects of promotional events before, during, and after execution.
Verify promotional setups, prize inventory, kiosks, signage, promotional materials, and equipment are prepared prior to each event.
Monitor promotions in real time and resolve operational issues while maintaining a positive guest experience.
Conduct promotional drawings and prize distributions while ensuring proper documentation and audit controls.
Maintain promotional calendars, event checklists, and operational timelines.
Train Promotions Representatives on promotional procedures, customer service standards, kiosk operations, loyalty program functionality, and gaming compliance.
Educate employees from other departments on promotional mechanics and operational changes.
Assist guests with understanding promotional rules, kiosk functionality, mobile promotions, offers, drawings, and loyalty program benefits.
Develop training materials, quick-reference guides, and Standard Operating Procedures (SOPs).
Conduct refresher training to ensure consistency across all promotions.
Maintain accurate promotional records and documentation for auditing purposes.
Ensure promotional prize distributions comply with Gaming Commission regulations and Internal Controls.
Identify operational risks and recommend process improvements.
Serve as the operational liaison between Marketing and other casino departments.
Participate in pre-event planning meetings and post-event evaluations.
Deliver exceptional guest service while maintaining professionalism under pressure.
Resolve guest concerns related to promotions, drawings, kiosks, and loyalty accounts.
Create a fun, engaging, and welcoming promotional atmosphere.
Evaluate promotional effectiveness and recommend operational improvements.
Identify opportunities to simplify processes and improve the guest experience.
Assist Marketing with testing and implementing new promotional technologies and systems.
Perform other duties as assigned.