Promotions Representative

JACK Entertainment•Warrensville Heights, OH

55d•Onsite

About The Position

The Events & Promotions Representative will be responsible for the execution of all events and promotions held at JACK ThistleDown Racino. This role involves preparing promotion areas, assisting patrons, managing registration, ensuring supplies and collateral are in place, tracking player data, promoting loyalty programs, handling funds and gift cards, completing prize-winner forms, tracking inventories and expenses, and acting as a role model for the company.

Requirements

Must have excel and Microsoft office knowledge at an above proficient level.
Must be able to work independently.
Must be able to sit, stand or walk for long periods of time (4 hours).
Must be able to respond calmly and make rational decisions when handling employee conflicts.
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
Ability to speak distinctly and persuasively.
Must be able to read, write, speak, and understand English.
High School Diploma or GED equivalent required.
Must be able to deal with guests in a casino environment.
Must have previous experience in the hospitality, retail or casino industry.
Must be able to get along with co-workers as a team.
Must present a well-groomed appearance.
Must be 21 years of age.
Must be able to obtain an Ohio Lottery Commission license.

Responsibilities

Prepares promotion areas for promotions and events.
Executes promotions, assisting patrons participating in promotions by helping them swipe into invitation programs, distributing gifts, and aiding with any task regarding a promotion.
Staff special event registration areas.
Ensures that promotions/event areas are stocked with necessary supplies, decorations and secures items at conclusion of promotion/event.
Ensures collateral material for promotions and events are displayed prior to and recovered at the conclusion of each project.
Ensures guests qualify for entry by swiping their card in CMP.
Use Atrient and Power Kiosk to track players and verify qualification for promotions when applicable.
Ensures data is accurate and maintains integrity of data.
Promotes ClubJACK programs and card membership.
Verifies all funds or gift card values at the beginning and end of each shift.
Ensures accountability of all transactions through verification and documentation of exchanges.
Responsible for balancing and maintaining promotions bank (Gift Cards and cash).
Responsible for ensuring that all prize-winner forms are completed properly and turned in for processing.
Tracks inventories and expenses for each assigned project.
Act as a role model and always present oneself as a credit to JACK Thistledown and JACK Entertainment and encourages others to do the same.
Meets the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
Other duties as assigned by department.
Inventory promotional merchandise on a daily, weekly, bi-weekly, or monthly basis as requested or required, updating Marketing Manager.
Maintain records, charts, and graphs of promotions on a monthly basis.