Promotions & Events Representative

Caesars Entertainment • Chandler, OK

4d • Onsite

About The Position

This role is responsible for ensuring superior customer service is maintained while executing promotions within the casino. The representative will assist patrons participating in promotions, drawings, tournaments, and giveaways, and distribute promotional items, entries, tickets, and event materials. They will also staff special event registration areas, act as a role model, and adhere to company policies and attendance guidelines. A key aspect of the role involves maintaining data integrity and confidentiality when working with guest accounts, providing accurate information about on-property promotions, events, and direct marketing offers, and promoting the Caesars Rewards Program. Team members are expected to follow the Everyone Greets Everyone (EGE) policy, proactively greeting guests and fellow team members, and participate in all mandatory meetings and pre-shift BUZZ sessions. Other duties as assigned.

Requirements

• Ensure superior customer services are maintained.
• Executes promotions inside casino, assisting patrons participating in promotions, drawings, tournaments, and giveaways.
• Distribute promotional items, entries, tickets, and event materials
• Staffs special event registration areas.
• Act as a role model and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Licensed and authorized to execute promotions on the gaming floor.
• Maintain data integrity and confidentiality when working with guest accounts.
• Provide accurate information to guests regarding on property promotions & events and direct marketing offers.
• Maintain sufficient knowledge to effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits.
• All team members will follow the Everyone Greets Everyone (EGE) policy.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• High school diploma or GED required.
• Must be able to deal with guests in a casino environment.
• Must be able to get along with co-workers as a team.
• Must present a well-groomed appearance.
• Must be able to obtain and maintain a gaming license.
• Must be 21 years of age or older.

Nice To Haves

• Some college preferred.
• Microsoft office and Greg Davis (APS) experience preferred.
• Casino experience preferred.

Responsibilities

• Must be able to maneuver all areas of the casino, including in and around Pit areas.
• Must be able to bend, stoop, reach, kneel, twist and grip items when necessary.
• Must have manual dexterity to operate a typewriter, computer, and 10 key adding machine, photocopy machine, fax machine and telephone.
• Must be able to respond calmly and make rational decisions when handling guests’ demands in a fast-paced environment.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
• Must be able to lift and carry 30lbs.
• Able to stand for long periods of time.
• Able to work in areas containing secondhand smoke, loud noises, dust, and bright lights.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED