Promotions Assistant ( On-Call)

Muckleshoot Casino Resort•Auburn, WA

2d•Onsite

About The Position

This is an on-call role where the Promotions Assistant will exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism. The role involves preparing promotional items for gifting events, assisting in setting up promotional events, distributing promotional items, and ensuring the smooth operation of events. After events, the assistant will help pack and store materials and restore event spaces. The role also requires coordinating with other departments, creating a positive work environment, and performing additional tasks as needed for event success.

Requirements

Ability to manage the intricate details involved in setting up and executing promotional and gifting events.
Willingness to work in a fast-paced, ever-changing environment and adapt to the various types of events.
Ability to perform physical tasks such as lifting, carrying, unboxing, and preparing materials.
Comfortable working in physically active environments.
On-call role with shifts scheduled based on event needs, including evenings, weekends, and holidays.
Ability to lift at least 50 lbs. and work in a physically active environment, which may include standing, walking, and maneuvering equipment.
Display excellent guest service skills, ensuring a positive experience during events and gifting activities.
Demonstrate strong verbal and interpersonal communication abilities.
Work cooperatively with other team members to ensure successful event execution.
Manage multiple tasks efficiently, especially under high-pressure, high-volume environments.
Demonstrate ability and willingness to work all shifts, including weekends and holidays and meet attendance guidelines of the job.
Demonstrate ability to adhere to regulatory, departmental and company policies in addition to working with and maintaining confidential materials required.

Nice To Haves

Previous customer service or event assistance experience is preferred.

Responsibilities

Unbox, prep, and organize promotional items in preparation for gifting events.
Ensure all materials are ready for smooth execution on gifting days.
Assist in setting up promotional events, ensuring giveaways, signage, and necessary equipment are in place before the event begins.
Perform physical tasks such as moving, unboxing, and arranging materials for gifting and promotional events, requiring the ability to lift and carry materials of up to 50 lbs.
Distribute promotional items, assist with guest registration, and answer guest questions during the event.
Ensure the smooth operation of the event.
After events, help pack and store remaining materials and restore event spaces to their original state.
Ensure all promotional materials are used properly and follow event guidelines.
Coordinate with other departments as necessary to facilitate event success.
Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel.
Perform additional tasks as required to ensure the overall success of each event, which may include supporting different events like trade shows.