Projects I Technician

Westgate Resorts • Branson, MO

9d • Onsite

About The Position

Support resort operations by executing project-based maintenance tasks that require a diverse set of trade skills, including drywall, painting, texture finishing, plumbing, electrical work, and flooring repairs. This role involves completing engineering projects, guest service calls, blitzes, and preventative maintenance activities as directed by resort leadership. The technician will troubleshoot and repair plumbing and minor electrical issues, perform repairs on household appliances and fixtures, and conduct basic preventative maintenance and troubleshooting on HVAC systems. Responsibilities also include repairing interior and exterior walls, ceilings, and coverings, installing and repairing flooring materials, and assisting with pool and spa operations. The role requires participation in procurement and inventory, efficient use of resort systems like HotSOS, and professional communication via various channels. Additionally, the technician will perform custodial and general maintenance duties, safely operate tools and equipment, work at heights, identify safety concerns, provide exceptional guest service, and maintain compliance with company policies and standards.

Requirements

• Minimum High School diploma.
• Minimum of 1-3 years of hands-on trade & maintenance experience in a resort or commercial environment.
• Written and verbal communication in English is expected.
• Must communicate effectively with immediate supervisors and resort leadership.
• Must be at least 18 years old and have a valid driver’s license to drive company golf carts.
• Must be able to lift 50lbs and work in outdoor weather conditions.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Responsibilities

• Complete engineering projects, guest service calls, blitzes, and preventative maintenance activities as directed by resort leadership.
• Troubleshoot, repair, and replace plumbing fixtures and piping systems.
• Diagnose and repair minor electrical issues, including receptacles, lighting components, and ballasts.
• Perform repairs on household appliances and general fixtures.
• Apply working knowledge of HVAC systems to conduct basic preventative maintenance and troubleshooting.
• Repair interior and exterior walls, ceilings, and coverings, including painting, texturing, and caulking.
• Install and repair flooring materials such as tile, grout, vinyl, and carpet.
• Assist with pool and spa operations, including chemical balancing, cleaning, and routine maintenance.
• Participate in procurement and inventory processes to ensure tools and materials are readily available.
• Utilize resort systems and software such as HotSOS to manage tasks and workflow efficiently.
• Communicate professionally via radio, phone, email, and in-person interactions.
• Perform custodial and general maintenance duties as assigned.
• Safely operate hand tools and power equipment required for the job.
• Work at heights using ladders, scaffolding, and lifts while following proper safety protocols.
• Identify and report potential safety or security concerns on property.
• Provide exceptional guest service by actively listening and responding to guest needs.
• Maintain compliance with all company policies, procedures, and safety standards.
• Represent Westgate Resorts professionally in appearance, conduct, and communication.
• Perform additional duties as assigned by resort operations leadership.

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED