Gestionnaire de formation et qualité des projets , Information médicale (Agrée) / Project Training & Quality Manager, Medical Information (Licensed)

Inizio Engage•Montreal, QC

7d•CA$100,000 - CA$110,000•Remote

About The Position

Inizio Engage is seeking a Bilingual Project Training & Quality Manager to assist with client-specific QA initiatives including training, monitoring quality review including analysis of aggregate quality/performance data, maintenance of SOPs as well as creation/updates to training materials based on quality reviews, etc. The Manager, Project Training and Quality will assist with project specific or company-wide QA work such as management of employee training documentation audit preparation, document review/editing and filing. They are responsible for identifying training needs, developing procedures and training Inizio staff and management, including ongoing refresher training and project specific training. The Bilingual Manager, Project Training & Quality Manager will be reporting to Business Unit Director. This is a virtual role working remotely with the occasional need to travel to the office or client site in Canada or US.

Requirements

Bachelor’s degree or related work experience preferred
Current Canadian healthcare professional license (LPN, RN, PA, Pharmacist, PharmD or Physician License)
Experience in Pharma Medical Affairs or Regulatory and/or call center environment strongly preferred
Experience in adult learning/training methodology; ability to speak effectively in interpersonal situations and before groups of employees.
Experience delivering feedback, coaching, and development of team members
Ability to read and understand data and file layouts.
Proficient in Microsoft Outlook, Word, Excel and PowerPoint and computer literacy
Ability to deliver feedback to employees in a constructive manner
Excellent listening skills to identify and anticipate training needs
Ability to function in a leadership capacity and as a positive role model
Ability to work as a team in a supportive environment to achieve shared objectives.
Strong organizational and analytical skills, as well as critical thinking and problem-solving skills
Ability to develop and proof training materials
Proven presentation and facilitation skills
Ability to multitask and detail oriented

Responsibilities

Work with Project team, Client Account Management Team and Quality Assurance departments to develop and enhance client trainings resulting in improved customer satisfaction, quality of service and compliance with Inizio and Client standards of excellence.
Define and document training plans, schedules, and requirements.
Design, develop and revise training and instructional materials for classroom use, ad-hoc and/or self-administered training.
Provide ongoing and refresher training for project team.
Make recommendations on the best methodology and implementation methods for training programs.
Formulate teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
Test trainees to measure progress and to evaluate effectiveness of training.
Review and interpret documents such as Client program procedure manuals and training modules.
Interpret and translate to staff instructions furnished in written, oral, diagram, or schedule form.
Perform monitoring of services for assigned project and/or Quality Assurance Department.
Provide constructive coaching feedback to staff with goal of improving overall customer experience.
Coordinate quality review calibration sessions with Client Account Management Team, Project team and Client, if applicable.
Compile QA data and prepare reports as necessary; analyze results and make recommendations including revisions to procedural documents and training documents as applicable.
Assist with annual review and ongoing updates for Client Standard Operating Procedure (SOP).
Assist with internal and external client audits as dictated in the Inizio Quality Management Plan.
Assist with any/all quality activities and reporting as requested by the Client, Business Unit Director, Senior Vice President, Operational Excellence & Quality Assurance and/or the Manager, Quality Monitoring.
Perform project training certifications and complete appropriate documentation.
Manage QMS training records.
File training materials in an organized manner for efficient access by staff.
Perform general clerical duties.
Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).