Project Support Specialist - Travel - Belleville, IL

Compass Group • Belleville, IL

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About The Position

The Regional Project Support Specialist - Travel supports Patient Transportation and Patient Observation services through new business start-ups, account audits, project rollouts, program enhancements, and interim operational leadership support. The role works with regional leadership, on-site management teams, and client stakeholders to implement initiatives, stabilize operations, monitor performance, and support business, quality, compliance, and service outcomes. It may provide temporary management support to accounts with leadership vacancies or elevated operational needs and operational support for new and existing business as assigned. Travel is generally 60–70%, including overnight travel and extended stays, based on business needs and assignments from regional leadership.

Requirements

• High school diploma or GED required.
• Successfully complete a company-provided CPR or BLS class.
• Effective organizational and time-management skills, including the ability to multitask, establish priorities, and execute assigned programs.
• General business acumen and ability to understand how operational performance, client relationships, staffing, and financial expectations connect to business outcomes.
• Proficiency with Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, Adobe, Outlook, and related business systems.
• Ability to travel approximately 60–70%, including overnight travel and extended stays, based on business needs and assignments from regional leadership.

Nice To Haves

• Bachelor’s degree preferred.
• Experience in Patient Transportation/Observation, project management, account start-up, operational leadership, or healthcare support services preferred.

Responsibilities

• Support new business start-ups, account transitions, project rollouts, process improvements, and program enhancements.
• Help develop, coordinate, and execute project plans, start-up plans, timelines, training materials, communication plans, and implementation resources.
• Monitor project progress, identify barriers, communicate risks, and recommend solutions to regional leadership and account teams.
• Support sales surveys, site tours, client presentations, and operational assessments as requested.
• Provide interim or supplemental management support for accounts with leadership vacancies, transitions, operational instability, or increased business needs.
• Support daily Patient Transportation and Patient Observation operations, including service coordination, patient and customer satisfaction, program quality standards, productivity, and performance improvement.
• Support internal audits, risk assessments, compliance reviews, and operational readiness assessments.
• Partner with on-site management teams to support orientation, initial and ongoing training, and education for hourly staff, supervisors, managers, and management trainees.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance and AD&D
• Disability insurance
• Retirement plan
• Flexible time off
• Holiday time off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
• May be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED