Project Support Specialist

Adams•Hazelhurst, WI

10d•Onsite

About The Position

The Project Support Specialist serves a critical role within our Home Services Division by helping coordinate residential generator installation projects as well as some residential service projects from sale to completion. This position is responsible for scheduling installations, obtaining permits, coordinating inspections, communicating with homeowners, managing project documentation, and supporting our field teams to ensure projects are completed efficiently and on time. Though this position is physically located in Hazelhurst, WI, you will assist with project support for any Adams, Inc. location (not limited to Hazelhurst, WI). The ideal candidate is highly organized, customer-focused, and able to thrive in a fast-paced environment where priorities can change quickly.

Requirements

High school diploma or equivalent
Valid driver's license
Proficiency with Microsoft Office, Outlook, and general computer systems
Strong organizational and time-management skills
Excellent customer service and communication skills
Ability to manage multiple projects and priorities simultaneously

Nice To Haves

Experience in project coordination, scheduling, administrative support, customer service, or construction administration
Experience working with permits, inspections, or municipal processes
Experience with ServiceTitan or similar operations software
Familiarity with residential construction, electrical, HVAC, plumbing, or generator installation projects

Responsibilities

Schedule residential generator installations and related project activities
Coordinate installation dates with homeowners, field personnel, subcontractors, and vendors
Monitor project timelines and proactively communicate updates
Ensure projects are prepared and ready before installation begins
Obtain all required municipal, county, and state permits
Coordinate permit applications and permit fee processing
Schedule and track inspections with local authorities
Ensure permit and inspection requirements are completed on time
Serve as a primary point of contact for homeowners throughout the project lifecycle
Answer questions and provide project status updates
Deliver a professional and exceptional customer experience
Coordinate scheduling changes and communicate project expectations
Create and manage projects in ServiceTitan
Maintain accurate project records and documentation
Upload permits, photos, contracts, inspection documentation, and other project-related files
Monitor project statuses and ensure information remains up to date
Coordinate utility-related activities when required
Submit Diggers Hotline requests as needed
Coordinate inspections and utility requirements related to generator installations
Communicate important project milestones to internal teams