Project Support Manager

Fraser Health • Surrey, BC

2d • Onsite

About The Position

An IT Infrastructure Project Manager is responsible for planning, coordinating, and delivering infrastructure-focused IT projects, including network upgrades, cloud migrations, data center deployments, and system implementations. This role ensures solutions are delivered on time, within budget, and aligned with business and technical requirements.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
The Project Support Manager provides project management oversight and support services to FHA clients across a specified group of projects. The Project Support Manager provides project management services to Fraser Health (FH) clients in the areas of strategic business systems planning, business process design and information management; develops plans and strategies to deliver organizational and enterprise-wide initiatives from initial idea stage to implementation and leads the processes to realize business and operational benefits for the client group; consults with stakeholders and other client groups to implement overall IM strategic direction by supporting the Informatics Council and Steering Committees. The Project Support Manager leads enterprise-wide projects and other major organizational initiatives including managing timelines and resources, facilitating transition and change management, coordinating the procurement and management of external services and the management of assigned staff; develops standards for project practice and governance, measures compliance with existing processes and procedures, supports and complements the activities to ensure current and continually improving project oversight and outcomes.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field
• Strong understanding of IT infrastructure, including: Networks (TCP/IP, firewalls, VPNs), Network security, Servers (Windows/Linux), Storage, backup, and virtualization
• Familiarity with cybersecurity principles
• Experience with tools such as Smartsheet, ServiceNow, and Microsoft Office Suite
• Expertise in methodologies (Waterfall, Agile, Hybrid)
• Strong risk management and planning capabilities
• Budget and resource management experience
• Leadership and team coordination
• Excellent communication and stakeholder engagement
• Strong problem-solving and decision-making abilities
• Ability to manage multiple projects simultaneously
• Bachelor's degree in Business, Computer Science, Information Systems or Health Information Science, supplemented with seven (7) years' recent related experience with contemporary project management practice including three (3) years' experience as a project manager for a large complex organization, or an equivalent combination of education, training and experience.
• Project Management Professional (PMP) or equivalent certification.
• Demonstrated ability to define, lead, plan, direct and manage projects and to delivery project results.
• Demonstrated ability to successfully lead and manage complex work teams in an dynamic environment with changing priorities.
• Advanced knowledge of project management tools, techniques and practices and the application of these in information management.
• Ability to develop and maintain rapport with internal and external stakeholders.
• Ability to organized, goal-oriented, proactive and practical.
• Ability to work independently and as a member of the team.
• Ability to supervise staff and provide work direction to others.
• Ability to operate related equipment including applicable software applications.
• Physical ability to perform the duties of the position.

Nice To Haves

• PMP or PRINCE2
• ITIL Foundation
• Agile / Scrum

Responsibilities

• Define project scope, objectives, benefits, and success criteria
• Develop detailed project plans, timelines, and schedules
• Manage the full project lifecycle from initiation through closure
• Monitor progress and ensure timely delivery of milestones
• Lead and manage projects in collaboration with third-party vendors and PHSA
• Deliver infrastructure initiatives such as: Network upgrades (LAN/WAN, SD-WAN), Server and storage deployments
• Coordinate installation, configuration, and rollout of IT systems
• Collaborate with business leaders, IT teams, and end users
• Communicate project status, risks, and key milestones
• Manage stakeholder expectations and resolve issues proactively
• Serve as the primary point of contact for projects
• Organize, lead, and document stakeholder meetings, including action tracking
• Manage relationships, contracts, and deliverables with vendors and suppliers
• Coordinate external engineers, consultants, and service providers
• Ensure all deliverables meet agreed SLAs and quality standards
• Develop, manage, and forecast project budgets
• Track costs and ensure effective financial control
• Support procurement of hardware, software, and services
• Identify and assess risks (technical, security, operational)
• Develop and implement mitigation strategies
• Manage incidents, escalations, and issue resolution processes
• Collaborate with Subject Matter Experts (SMEs) and technical teams
• Ensure solutions align with enterprise architecture and security standards
• Manage system dependencies across platforms and environments
• Ensure adherence to IT policies, security frameworks, and standards
• Apply governance frameworks (e.g., ITIL, COBIT)
• Maintain compliance with regulatory requirements such as data protection
• Oversee system testing (UAT, performance, security)
• Manage go-live activities and cutover planning
• Ensure seamless transition to operations and support teams
• Maintain comprehensive project documentation (charters, plans, RAID logs, status reports, change requests, closure reports)
• Provide regular updates to leadership
• Capture lessons learned and drive continuous improvement
• Manages and maintains the Health Informatics & Information Technology (HIIT) project inventory.
• Oversees the Performance Management process for assigned HIIT projects.
• Manages enterprise-wide projects and/or major organizational initiatives through the project management lifecycle using standard methodologies by developing related plans, identifying financial implications, ensuring financial requirements are met and formulating change management strategies.
• Maintains project standards for quality, transparency, and governance according to the Project Management Office Project Lifecycle.
• Works with Project Management Office team engaged in setting and maintaining standards for project practice; researches, designs, develops and implements tools and processes informed by industry best practice; keeps current of FH's requirements for project standards to ensure current and continually improving project delivery.
• Supports Project Teams in planning and development according to the Project Management Office Project Lifecycle.
• Ensures that all projects follow the Project Management Office Project Lifecycle as mandated by executives.
• Works with the Project Sponsor and stakeholders by monitoring and reporting on all project phases to ensure project success and overall quality of implemented solutions; provides updates on project status and related project aspects and advises Project Sponsor of project issues requiring immediate attention and/or intervention.
• Clarifies and manages the scope of projects by defining the contract deliverables to achieve targeted outcomes and ensure project requirements are achieved in a timely manner within defined financial and resource guidelines; reviews and ensures compatibility and consistency with existing enterprise architectural and FH standards and alignment with FH Strategic Plans.
• Provides support in the development of the project budget; monitors progress against project objectives, produces periodic reports and discusses project progress with operational executives once project budget has been approved.
• Manages and assembles projects teams by identifying resources, assigning responsibilities and developing project timelines and/or milestones to facilitate the successful completion of project activities and deliverables; provides guidance/direction to assigned Portfolio Managers on project management duties, budget management and/or technical issues; identifies project risks and develops plans to mitigate identified and related project risks.
• Monitors project delivery performance against defined project plans; ensures project completion by facilitating post-implementation evaluations and measuring key outcomes against projected outcomes and assessing the performance of project-related staff to ensure customer satisfaction, project success and alignment of FH Strategic Plans; performs analysis of benefits realized and reports on benefits realization to Executives and Project Sponsors.
• Champions planning and project methodologies and best practice through mentoring, coaching and communicating with assigned staff, team members and stakeholders.
• Supports transition into Project Management Office lifecycle and updates Project Management Office artifacts related to the Project Management Office Project Support Manager role.
• Participates in developing the annual goals and objectives for the department, in collaboration with the Manager ensuring consistency with the FH objectives and strategies.
• Participates in assigned Fraser Health, Provincial and Federal initiatives; chairs and/or leads discussion, as required.

Benefits

• We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level