Project Support Engineer

Culture Fits • Ridgefield, CT

3d

About The Position

The Project Technician is responsible for the design, implementation, and support of cloud and on-premise infrastructure projects across client environments. This role plays a critical part in delivering scalable, secure, and efficient technology solutions, including Microsoft cloud platforms, networking, and security-focused initiatives. This individual will work closely with project leadership and engineering teams to execute projects such as Microsoft 365 migrations, Azure/Entra ID implementations, network deployments, VLAN configurations, and security enhancements , ensuring successful delivery and a high-quality client experience.

Requirements

• Strong understanding of: Networking (TCP/IP, VLANs, routing, switching, WAN/LAN), Network security principles and firewall configurations
• Experience with: Microsoft 365 (Exchange, Teams, SharePoint), Azure / Entra ID, Windows Server environments, Backup and disaster recovery solutions
• Familiarity with: Remote access technologies (VPN, RDP, etc.), VOIP systems and mobile device management
• Ability to design and implement business-grade IT solutions and network architectures
• Strong ability to: Multi-task and manage competing priorities, Adapt quickly in fast-paced environments, Troubleshoot complex technical issues effectively
• Excellent communication, customer service, and interpersonal skills
• Self-motivated with a strong sense of ownership and accountability
• Strong project execution mindset with attention to detail
• Ability to work both independently and collaboratively
• Client-first mentality with strong communication skills
• Comfortable operating in structured, process-driven MSP environments
• Support

Nice To Haves

• Bachelor's degree in Computer Science or related field (preferred)
• Experience in an MSP or project-based IT environment strongly preferred

Responsibilities

• Assist in the design and execution of cloud and on-premise solutions across client environments
• Support project delivery for: Microsoft 365 migrations (Exchange, Teams, SharePoint), Azure AD / Entra ID implementations, Virtual Desktop Infrastructure (VDI) environments, Backup and disaster recovery solutions
• Collaborate with Project Managers to build and execute detailed project plans
• Research and apply best practices for implementation, scalability, and security
• Design and configure LAN/WAN environments , including: VLANs and network segmentation, Routing and switching, Firewall configuration and access control policies
• Implement and support secure network architectures aligned to business requirements
• Troubleshoot complex network and server-related issues
• Support secure remote access, VPNs, and mobile device connectivity
• Deploy and manage: Microsoft 365 (Exchange, Teams, SharePoint), Entra ID / identity and access management, Endpoint and mobile device management solutions
• Support Windows environments, server infrastructure, and hybrid cloud integrations
• Assist in cloud security implementations and policy enforcement
• Communicate directly with clients regarding: Project timelines, Progress updates, Scheduled changes or outages
• Provide white-glove support during project execution and transitions
• Assist in developing business cases and recommending technology solutions that improve efficiency, scalability, and security
• Troubleshoot and resolve advanced server, network, and cloud issues
• Provide escalation support to both proactive (project) and reactive (service desk) teams
• Document issues, solutions, and configurations in detail
• Deliver internal knowledge sharing and training on implemented solutions
• Work with third-party vendors and partners to resolve issues and deploy solutions
• Evaluate and recommend new technologies to enhance client environments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees